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kendrascottvip

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kendrascottvip Reports & Reviews (1)

- Rockwall, TX, USA

I placed an order on 6/2/18 through a website link my daughter found on instragram for Kendra Scott jewelry at www.kendrascottvip.com. I received an order confirmation as shown below that the total was $49.50. My bank card was debited for $51.08 from this company. Something in my gut told me check on my order, I attempted to contact customer service through their contact us link. When I send the email, it says my email was sent unsuccessfully. I attempted this multiple times. There is no phone # or email address listed on their website.

On 6/3//18, I went to the kendrascott.com website and contacted [email protected] asking if they could confirm if my purchase was legitimate. I received a response from Johanna at Kendra Scott stating she could find no order associated with my name, email address and their order #'s are numerical only and they could not confirm the authenticity of any product received. She stated she would report this to their team that investigates such incidences, that if it too good to be true, it probably is. I contacted my financial institution and they said I can bring in documentation and start a dispute to recoup my money. I hope to help prevent other customers from being duped by this scam.

Sincerely,

Rachel W*** [censored]gmail.com

Dear customer,

Thank you for ordering from www.kendrascottvip.com. The order information as follows:

The order number: KV01BO-10001431

Products Price Qty Total

Elisa Gold Pendant Necklace in Abalone Shell

USD 18.00 1 USD 18.00

Elisa Gold Pendant Necklace in White Pearl

USD 15.00 1 USD 15.00

Sophee Drop Earrings in Gold

USD 16.50 1 USD 16.50

Sub Total: USD 49.50

Shipping Fee: USD 0.00

Total: USD 49.50

Your order will be posted out in 2-4 days. And then we will email you tracking number once we get it from our delivery company.

If you have any problem (e.g. Wrong charged bill, Wrong shipping address, Wrong ordered items, etc), please kindly contact us asap.

Sincerely,

VIP CUSTOMER SERVICE

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