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Start fresh financial Reports & Reviews (4)

- Boston, MA, USA

Originally, I was doing my federal student loan debt consolidation and servicing through , whom I found out recently put my loan in forbearance and pocketed the money.

The ownership services changed to StartFresh Financial after 2 years. Everything seemed business as normal until I decided to defer because I was going to school full-time. I had no issues until recently when I got a ding on my credit report that my student loan was 90-120 days late by the Department of Education loan servicer.

I called Start Fresh Financial. No answer just brief messages. I tried emailing and their email was no longer available. I decided to call up the servicer directly and they told me I had to start paying my loans again back in January 2019 and that I was past due about $1000. I found out from the servicer that the services can be done for free and that there was no need for a third party servicer. I also got a payment history from the DoE showing that they made maybe 1-2 payments in the last two years. They were putting my loan in forbearance and taking all my money.

- Tallahassee, FL, USA

Comapny claims to forgive loans, but puts them in forbearnce while not paying the loans.

This company has been making automatic withdrawals from my bank account, put my student loans in forbearance, has been pocketing the money, and let the interest accrue on my student loans.

Start fresh financial drafted funds directly from my checking account without authorization. After months of countless phone calls and emails, I was not able to get in touch with anyone to resolve this, I which point I attempted to receive the refund via the bank. The ban directly from my checking account without authorization. After months of countless phone calls and emails, I was not able to get in touch with anyone to resolve this, I which point I attempted to receive the refund via the bank. The decided that due to the type of transaction, they are not responsible and suggested I contact the merchant. Additionally, they never actually provided any service and considering I am unable to get in touch with anyone regarding the unauthorized draft from my account or to request being deleted from their system, it is entirely possible they will continue to draft money from my account in the future since no one has done a single thing to stop this.

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