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Face to Face Makeup Artistry & Hair

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Face to Face Makeup Artistry & Hair Reports & Reviews (1)

- Henderson, NV, USA

First of all.... This is a vendor I booked with for my wedding. The artists name is MELISSA "VIOLETT" VOLK! She's a SCAM ARTIST! SHE WILL SCAM YOU! The Knot & Wedding Wire should be ashamed of themselves for allowing such a horrible person to be marketed on their app. I've kindly emailed & texted Violett almost everyday for a refund with no response. My wedding was 5 days ago! Mind you, you have to pay the full amount of the service before the wedding! I'm asking for a refund because she did not show on the day of agreed service for my wedding on Wednesday, October 11, 2017 at 7a.

Before that, she texted me 4 days before my wedding to let me know that 2 of the girls who were supposed to do hair & makeup with her (I had 6 bridesmaids plus myself) quit! Instead of me panicking, she was panicking! I had to calm her down to let her know everything would be okay. She told me she had no backup girls & would have to do everything herself. Very unprofessional! I shouldn't have to know that before my wedding. That's something she should of figured out herself & got backup girls for.

On the day of my wedding, although she decided it wasn't urgent to call or text me at 7a that she would be late (in her case, no show at all). Or even to let me know the situation at hand & I had to be the one to reach out to her with numerous unanswered messages & phone calls. She declared her reasoning for the unnecessary stress was due to car trouble but agreed to take an Uber to our agreed makeup & hair site. Even though she agreed to take an Uber, she still decided not to show or give any heads up or warning. My bridal party & I had to frantically call her over & over again with no response. We then took matters into our own hands & did our own hair & makeup with only 3 hours to spare. My girls & I looked outstanding & beautiful! We did a way better job with our own hair & makeup then what Violett would have. I had the PERFECT wedding! Still till this day, I have not heard from her or have received an apology.

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