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FBM Reports & Reviews (160)

SCAM WEBSITE! I ordered Hocus Pocus crocs and as soon as I got the confirmation, the website was no longer available. I thought something was fishy but would give them the benefit of doubt. I recieved my crocs today. A lovely pair of CAMOUFLAGE crocs without tags on them. Clearly this is a scam sight and I am currently trying to dispute this purchase with PayPal. I would gladly send these back but the emails won't work either. These were to be a gift. What I ordered vs what I got in the pictures.

+1

Ordered jewelry through what I thought was Zales. Boy I was wrong. Look what I got! Was supposed to be a Wonder Woman necklace and ring. Super irritated.

+4

I ordered some AirPods that were shipped from this address. They are clearly fake. I ordered them on eBay. The next day the seller's account was terminated. After 11 days they still had not been sent and of course, there was no way to contact them. I filed a dispute with PayPal. They were able to contact the seller. I received the AirPods shortly after but they are FAKE. Once PayPal closes the dispute it can not be reopened. So I am stuck with the fakes and very pissed off.

+2
- Johnstown, PA, USA

I saw these crocs on facebook. Good price. Thought I would buy. Changed my mind 10 minutes after I bought because I knew I was scammed. Of course I canceled the order immediately. I checked my paypal account and money already taken out. Got a reply from this fraudulent company stating I couldn't cancel it was being shipped. Stupid me.

Like so many other's, I have been scammed by apparently someone who goes under many names and companies.

I originally ordered a navy blue pair of crocs and a black iridescent black pair.

As you can clearly see from my pictures I received a green pair! I have contacted this company many times through email! I'm getting the same run around about these shows coming from China and the cost to send them back! This Anita McCormick (if that's even their real name) email me offering a 10% refund on my order! What a joke!
If these orders are being mailed from California, where exactly are they coming from China!? There is NO proof of this claim! Nor is the mailing labels from China!

Upon my own investigation this address for this company is 5650 Lindbergh Ln, Bell, CA 90201 and is nothing more then a warehouse!

I have contacted PayPal, my bank, and my attorney. I very much plan to take legal action against this company for fraud!

Also upon looking them up on the Better Business Bureau there are also MANY filed complaints against this company!

https://www.bbb.org/us/ca/bell/profile/high-risk-behavior-practices/fbm-1216-107... />
People like this need to be stopped!

Like so many other's, I have been scammed by apparently someone who goes under many names and companies.

I originally ordered a navy blue pair of crocs and a black iridescent black pair.

As you can clearly see from my pictures I received a green pair! I have contacted this company many times through email! I'm getting the same run around about these shows coming from China and the cost to send them back! This Anita McCormick (if that's even their real name) email me offering a 10% refund on my order! What a joke!
If these orders are being mailed from California, where exactly are they coming from China!? There is NO proof of this claim! Nor is the mailing labels from China!

Upon my own investigation this address for this company is 5650 Lindbergh Ln, Bell, CA 90201 and is nothing more then a warehouse!

I have contacted PayPal, my bank, and my attorney. I very much plan to take legal action against this company for fraud!

People like this need to be stopped!

As many reported above, we ordered 4 pairs of Crocs from www.crocsummers.com
Every pair was not what was ordered.
Black Classic Crocs Iridescent Clog = navy clog
Black Womens Crocs Classic Bae Clog = Basic black clog
Burgundy and Burgundy Classic Lined Clog = brown clog
Espresso Classic All Terrain Clog = camoflouage clog

We contact their email support who asked for photos. They were sent. They came back with apologies and pushed for us to keep the wrong itemswith a 10% refund. They stated that we would have to pay the shipping to get the products we actually ordered. We pushed back, asking for a return label and either fulfillment of the proper items or a refund. They came back with a 20% refund offer. Pushed back again. They then claimed this was an international shipment so they wouldn't pay for the return (per their policy), that 20% was the best they would do. If we wanted to pay to return them to China, then they would process a refund.
As per all others who have complained, these items came in from a City of Industry address and did not contain ANY customs forms or information.
It seems this company is a complete scam.
We're going back to the credit card company to dispute the charges. I'm done trying to get what was ordered.

+1

Panlu Trading Co,Ltd. Is a fake,I order a pair of green irresidcent croc w tassels. For $42.80.what I received was a fake pair of Navy blue cross to small.
unfortunately their is no contact number, /information. BBB,should locate the scrammer,I'm very disappointed and feel disrespectful that people are living off senior citizens.
I want my return asap.
Gail

+1

8 ordered a pair of crocs music colored, hikers. Paid 65.00..what I got were a pair of men's camo. Colored fake crocs. I want my money refunded or the correct pair i ordered. I was so discouraged and disappointed. I was planning to go to an area where they would be perfect to wear. Instead, I got these awful pair of men's foot wear i cant even use!

+3

Paid 65.00 for a beautiful pair of cros
Called hikers...what I got was the WRONG, ones. I got mens camo, colored crocs! I want my money back or the correct crocs I ordered .
They didn't even give me a order num.or phone number. I'm very disappointed. I waited forever to get these and wear then to a function. Now I can't

+2

Ordered post Malone crocs size 12 said they were in I paid for them when I received them wrong ones not to mention wrong size also I wanted these for my birthday which I ordered on 5-9-21 the whole order was wrong I just want a size that fits which is a 12 and a better set of crocs I paid 70 bucks for #CR370-A-10002217 was the account # !

+2

Same thing happened to me...they sent me what they wanted me to have. All wrong. Do NOT BUY FROM THESE PEOPLE. THEY HAVE A FAKE SITE PRETENDING TO BE CROCS. DAMN FOOLS...

On 5/29/2021 I ordered 2 pairs of crocs a ladies classic tie dye size 8 nd boy Toy Story size 2. I got a white nd a classic Realtree size 8 . Now no one is r

+2

Hello same problem did anything work out for you !

No 5/29/2021. I ordered 2 pairs of crocs ladies classic tie dye size 8 nd boy Toy Story size 2 nd sizes are correct. But I got a white one size 2 nd Classic Realtree size 8

+2

I just received a pair of crocs that I wouldn't even wear. Dark blue.. I should've known better as long as I've been online shopping. I ordered the Peace Out Hiker Crocs and got something totally different. I'm so disappointed in the fraudulent acts.

+1

The same thing happened to me. Only I got a pair of men's camo crocs!

I just rec'd Crocs ordered 5/22/21 which came in a soft package. One was damaged dented in with an imprint on one shoe (right color and size though) the other was the wrong color and style (brown instead of black) there was no packing slip or way to contact the company, it could no longer even find the website I order from. I called Pay pal to file a dispute, which they said they would put through. I have to wait 10 days to see if the seller responds, If not they will refund my money. We'll see what happens. What a hassle. Stay away from crocs usa.shop

+3

I ordered a pair of size 6 strawberry print crocs on May 22, 2021. I paid $40.90 to Guangzhou Biasuo Trading company. The third photo below is what I ordered. The first photo below are the plain white size 7 ones I received. Since this supposedly came from California, I am expecting a correction of the order, at no cost to me, or a full refund of my payment through PayPal.

+1

My son has been looking for Lightning McQueen Crocs, and finally found them in his size. His birthday was in 3 weeks, so I ordered the crocs for him. Instead of Lightning McQueen Crocs, I received plain red crocs. Here’s a breakdown:

5/8/21: I ordered some Lightning McQueen Croc shoes for my son and received the Paypal confirmation. The cost of the shoes was $59.90

5/9/21: I asked the seller when the shoes would be shipped (wondering if I would have them before m sons birthday). The seller emailed me to say the shoes would ship within 1-3 days and I would receive in 7-20 days.

6/2/21: I received the shoes, but they are the wrong shoes. They are NOT what I ordered (plain red crocs, not Lightning McQueen). I emailed the seller to let them know their error and asked how to exchange the shoes I received in error for the correct ones.

6/2/21: The seller asked me to send a picture of the shoes I received.

6/3/21: I sent the seller a picture of the shoes – still unopened in the clear wrapping.

6/3/21: The seller advised me to keep the shoes and they would provide me with a 20% refund.

6/3/21: I told the seller that my son said he would not wear the wrong shoes that were sent, so a discount was not a viable option. I asked again for their mailing address so I can return the shoes and receive the correct shoes in return, or receive a full refund.

6/6/21: I emailed the seller again asking for a response.

6/6/21: The seller asked if I would accept a 30% refund and keep the shoes.

6/6/21: I told the seller again that I would NOT be keeping the shoes, or paying any discounted amount for them because they would not be worn. I asked again for a full refund and for an address to send the shoes to.

6/7/21: I emailed the seller again asking for this to be resolved immediately.

Paypal closed my claim because the tracking number showed that the shoes were delivered. I’ve contacted Paypal asking them to reopen my claim since the shoes I ordered have not been received yet. I’m still waiting to hear from them.

Any advice would be appreciated, with how to resolve this and received a full refund.

They are pure liars and thieves...

I see numerous comments with the same issues - incorrect Crocs were sent to many of us.
I'm curious if anyone has had success with resolving this? Either exchanging for the correct Crocs, or receiving a refund?

Wrong size crocs. Cannot return due to inability to make contact.

+1

I ordered 3 pair of Crocs. One was a size 10 children Lightning McQueen pair. I received a plain white pair!

Ordered two pair of shoes....Croc Brand. When they finally arrived neither pair was the color I had ordered. And the wrong sizes!!! I am out 73.88. I sent an email provided by PayPal. No response from this company. I don’t want to return these as it took a month to get the product!!! So upset about this nonsense!!

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