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Fidelity Charitables

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Fidelity Charitables Reports & Reviews (2)

- Robinsonville, MS, USA

I received an email inquiring about a private chef service for out of state family that will be in Robinsonville, MS for 5 weeks. I received a dietary menu of the food selection that I would fix in the rental home daily. I sent a contract for service and was advised that they needed referrals for chauffeur service for airport service and throughout their stay. I sent some companies in Memphis information I knew even called my church security since we use a 3rd party for transportation of clients. I recieved an email stating the check deposit for private chef $1000 and chauffeur $3200 was one check mailed yo me. I need to pay the chauffeur on their behalf once the client has secured a service. I said that would be no problem, I dont mind.

From priority mail from Thomson Brown. I received the check #9816757 from Fidelity Charitable payable from Bank of New York Mellon Everette, MA. I walked in First Horizon Bank 4990 Poplar spoke with Julia. I told Julia I normally have local clients, small business to please verify the check, the receiver, the amount for accuracy and sufficient funds. She attempted to call the bank and said she would have to contact another number. I told her I do not want any thing attached to my account compromised or insufficient. She assured me she would verify the accuracy. She said let me pull your account up to make sure I have your contact number. She reviewed my account telephone numbers listed. I said you can remove the house number its never answered and for internet service only.

I showed the check in my account within 2 days. I called the bank because Julia never called me. A gentleman Tommy answer I explained to him and he spoke with Julia she said the check was cleared she was able to verify the check. I stated she hasn't called me, he said she did your contact information may be wrong on your account. I said no we reviewed that before I left the bank.

I received a call 3rd day from the client Fred Paul they have secured the chauffeur service, please Venmo the payment of $3,200. I sent the money and on the 5 day I see the $4200 client check charged back.

I went to the bank and was told the check cleared in value but they wasn't sure why the issuing bank charged back the entire $4200. After demanding information since I've actually sent now $3200 of my money since the check was never cleared.

The bank refused to take any liability or ownership of me entrusting them to have policy and procedures in place to determine a sufficient check after my request. The bank representative Julia never offered to hold the check for the grace period of 5 days after I explained I was concerned. The bank is stating I need to deal with Venmo because the $3200 was scammed through Venmo but there would never been VENMO if the bank would've actively reviewed the check per my request or offered to hold the check. I was told since I had $4200 in my account they posted the check but I never asked them to use my balance to approve the value of the check. The bank is refusing any liability, refused to work with Venmo on my behalf and ignoring the fact I requested this check to be verified prior to depositing in my account.

I received the below email regarding needing a chef for 5 weeks. I received the 7 days menu and sent an invoice to book service. I've received the payment $1000 to book the service in addition to $3200 deposit to secure a local chauffeur service for transportation while in the city. I took the $4,200 check 8/19/20 to my bank representative First Horizon Julia on 4990 Poplar Memphis, TN and requested her to verified the account with thier The Bank of New York MellonI didn't won't any issues on my account because it was out of state service. She confirmed all was correct on 8/21/20. I advise the client service was confirmed with $1000 deposit and advise on the remainder deposit for the chauffeur service. The next day I was asked to Venmo account number #@lynn-xtopher the chauffeur deposit $3200 8/22/20. I received another call and text that they will need to cancel, keep the nonrefundable deposit private chef service $642 and Venmo the remainder balance $358. I went to Tunica Sheriff Department 5126 Old Mhoon Landing Tunica MS and filed a police report believing now this is a scam. On 8/25/20 First Horizon charged bank the $4,200 check that I had already sent the $3,200 to chauffeur service.

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