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Free trial Reports & Reviews (6)

• Mar 19, 2024

Sent us free trial. Told we could cancel any time. We’re not able to tell them we did not want another order as it did not work. Fearing a scam, we contacted our credit card company and posted an alert for the next amount, which, they tried to bill us for. They then phoned to tell us that they were going to escalate this issue and it might affect our credit score. I told them they were scammers and that I was reporting then!

- Milwaukee, WI, USA • Mar 11, 2024

I signed up for a free trial, and then they automatically charged me $39.99 - IMMEDIATELY. I canceled the free trial and contacted support for a refund, and they are absolutely refusing to give me a full refund. The most they are willing to give me is $30 (initially they only offered a 25% discount until I refused and brought up their Terms of Service), which is $9.99 less than I am owed.

They also try to claim that I never actually signed up for the free trial in the first place and that I was "informed" that I would be charged. This is not the case at all. I made a different account with them and followed the same steps I took the first time, but while reading all the fine print this time and taking screenshots of every step. And it is in fact advertised as a FREE TRIAL for 7 days and directly claims "You won’t be charged during your trial period." So their assertion that I knowingly signed up for something other than the free trial and was informed about being charged the $39.99 is FALSE.

- Green Bay, WI, USA • Feb 03, 2024

An unsolicited ad for "Free Peptiva Probiyotic" came up on Yahoo. I checked it out - it wasnt "free" but i had to only pay for S&H.

Ok- I agreed to the $6.00 and then 3 weeks later they took $72.00 out of my checking account saying i ordered a monthly subscription. I had not.

Called my bank Chase, to tell them pending charge was fraudulent. They said they couldnt stop the pending charge- even tho I told them it was a scam BEFORE it went through! - but I could only fight it after already paid.

Furthermore Chase said that because I had given them my debit card number & authorized the initial S& H fee- IF PEPTIVA decuded to charge Six Thousand to my cgecking account tomorrow, they would hav to pay that as well- & I'd hav to dispute it later!!!

Ended up having to stop all payments on Everything & order a new card .

- Madison, WI, USA • Nov 20, 2023

I ordered Derm Lumiere from a facebook ad as a free trial. But now, I keep getting hundreds of phone calls saying that I didn't cancel so I owe $129.00. They say they will send me more products if I don't pay. I tell them to cancel as I do not want any more products. They say I did not read all the rules of the free trial and I owe them the money. I tell them repeatedly to cancel! And yet, they keep calling and telling me I owe this money. I had my debit card hacked so they have no card to charge this to..what can I do to stop these phone calls, sometimes 5-6 a day? Thank you!

- Lancaster, CA, USA • Sep 19, 2023

The offer was to pay shipping and handling for a sample of their skin serum, After you put in the payment card you are informed you will be charged $ 129 plus shipping and handling once a month unless you contact them before the next shipment in 30 days is sent. They give you a toll free number to call to cancel the trial shipment. The number belongs to a Gary's Computer Service who has nothing to do with the company your trying to reach. That service gives you another number that tells you they don't know anything about the company you are trying to reach, that you have a wrong number. I sent an email canceling immediately and requesting a return number to return the sample if if came anyway. It was sent and I have not heard from this company yet. I have resent the return request at High Importance 3 times now and have still not heard from them.

On 11-7-22 my elderly sister took a survey from Walgreens. The info stated she could choose free gifts if she paid shipping. She received ear buds and a smart watch on 11-14-22. Also on

11-14-22 her bank account was debited $252.21. As her power of attorney I called Smart Luxury listed as Warehouse Savings Direct at 888-353-1062. I spoke to Belle. When I told her we wanted to return the items and wanted her account credited she told me we had only 7 days to return the items. I told her they only got here yesterday and that was the same date as the debit. She refused my request. When I asked for her supervisor she said they would not return her money.

She said the 7 day return policy started on the date of the order. I told her the survey stated the items were free. She said it was a free 7 day trial.

She did supposedly cancel any future transactions and gave the transaction number of ******.

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