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HERBAL WIZ AKA purecbdoilsbrand tryherbalwiz

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HERBAL WIZ AKA purecbdoilsbrand tryherbalwiz Reports & Reviews (1)

- Round Rock, TX, USA

Herbal Wiz (aka. purecbdoilsbrand) This company obtains people's mailing addresses and a credit-card, then enrolls them into a '14 day trial' period; delivers the product AFTER the trial is Over; then automatically enrolls the person into a monthly subscription between $90 to $100. Using CHEGG (a problematic, textbook vendor, sitejabber.com/reviews/chegg.com) as a front, my credit-card number was used to make three 'ATM' charges, supposedly enrolling me in a monthly subscription for a bottle of CBD oil you can by for $10 to $30 each at a legitimate brick-and-mortar business. This was done on Dec 13, starting their "14 day trial period" which ended Dec 27. We received the UN-WANTED, UN-ORDERED product on Dec 29. This enrolled me in a monthly subscription for $98.

I viewed their Facebook page and website and noticed (a) excessively bad grammar and non-sensical statements obviously made by a non-USA person, (b) statements claiming that they only "advertised" products and were a "product review" website and hence the only business was "Publishing".

I called their 'customer service' number 877-590-5927 and received the expected double-talk that I had ordered the product, as evidenced by me receiving the product (which does NOT mean I O R D E R E D it),

and that I was only charged for shipping, and if I wanted to they would continue my account and subscription.

The 'customer service' "Agent" repeatedly claimed I made the order even after I stated several times that I DID NOT and THIS WAS A CREDIT CARD FRAUD.

He continued his double-talk and reading from his script, and argued with me, while saying "I will not argue about a $4.91 shipping charge" (i.e. he continued arguing).

I initially asked for a (free) Return Authorization (such as Amazon does), which he said they did Not do because of Covid-19 concerns with possibly 'used' products; THEN he said that the only way my shipping charges would be refunded was if I shipped the bottle back and was then charged a $9.98 "Restocking" fee (e.g. me pay ~$5-8 for the return shipping, then pay a ~$10 re-stock fee, then they would refund the original ~$5 shipping fee.

In spite of my repeated, clear statements that I wanted my account and 'subscription' canceled he also repeated saying that I could re-open the account and get discounts etc., ALL of course NOT anything I had any desire to do.

The 'customer service' "Agent" claimed he canceled my account and after 30 minutes of arguing he finally Claimed he would also refund my shipping charge.

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