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Los Angeles Department of Water and Power Business Center- IMPOSTOR

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Los Angeles Department of Water and Power Business Center- IMPOSTOR Reports & Reviews (1)

- Sherman Oaks, CA, USA

I was left a message, on a Saturday to call a strange water and power number. Knowing I had a balance on the account I was concerned and called the number. An incredibly rude representative answered the phone asking for my account number. After giving it to him twice he said there were no records of my account which I thought to be incredibly strange. I gave him the name on the account and began letting him know I was calling to stop a service interruption which the message had mentioned. In the middle of me speaking I was out on hold and then hung up on. I called back a second time to get a representative who sounded like the first but seemed a little nicer until the conversation went on further.

I tried to make a payment arrangement which the rep said I was no longer able to do after asking me for my total of the account. I gave him a random number and he said, “Okay, you has to pay $500 today to not be interrupted.” I asked if there was a way I could arrange 300 for today and another $200 later. He said okay to $300 and that it had to be paid in 30 minutes and it had to be paid on a prepaid card which could be bought at a 7/11.

Obviously I never went to 7/11. I called back a third time and got the same voice only this time pretending very poorly to be a woman, I asked them for locations and hours which the representative hesitated to give. I then told them how convenient it was to have a rep office open until 7pm on a Saturday and when did they start doing this. The rep responded, “Why you’re so worried about how late we working today?” I laughed asked for a supervisor and then was told some inappropriate words before I hung up on them.

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