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LOVEBEALLEY

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LOVEBEALLEY Reports & Reviews (1)

Website offering products based on characters from the movie 'The Labyrinth'. I ordered door knockers (https://www.lovebealley.com/products/labyrinth-door-knockers) but received a different product. Others online have mentioned the same (https://www.facebook.com/permalink.php?story_fbid=1274959772906878&id=10001... issue and have received the same product so I don't believe this is a one-time mistake. The website's express shipping, which I paid for, lists shipping time as 3 - 5 days but in reality takes 2 or more weeks as the product ships from China (see tracking link below).

Points which lead me to believe it is a scam website:

-Product ships from China (which is not listed on the website) and not the US as implied by shipping estimates.

-Given a tracking number but no other carrier information. The website never updates the shipping status of an order.

-You cannot leave a product review unless you've confirmed you received the order.

-Product reviews are all 5 star reviews with no deviation.

-When trying to confirm the order, there is only one option to select which is basically that everything has arrived as expected without issue.

-You cannot receive a refund unless you return the product to sender. You can only get the address if you email them first and they do not reply to emails.

-Business uses multiple addresses:

-A London business address (https://www.lovebealley.com/pages/contact-us)

-A Bensenville, IL 60106 address where the product ships to from China before being sent to customer (only seen when using product tracking). It is repackaged to look like it is coming from the US and not China.

-A California PO Box address (PO Box 6368 Rosemead CA 91770) that is put on the package but does not ship from.

I used a 3rd party site to access tracking information which is where some of this information was gathered. It shows the path from China, to Illinois, to Michigan.

https://parcelsapp.com/en/tracking/420494419261290249338825413137

Tracking #: 420494419261290249338825413137

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