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Online Vital

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Online Vital Reports & Reviews (1)

I was attempting to order a copy of my daughter's birth certificate.

When I searched for "state of oregon vital records", this website was the second hit. (I've included a picture in the attachment)

https://www.onlinevitalus.com/

I read the description and believed that I was ORDERING a copy of my daughter's birth certificate.

Instead, the company charged me $47 for just the APPLICATION and then expected me to submit the form AND send additional payment to the Oregon Vital Records department. I sent my application to the Oregon Vital Records and received it back stating that the payment was not received. I was still confused at that point. My credit card was charged the $47 plus a $0.38 "international service assessment" fee. My bank even sent a text message per their fraud alert department. I tried to cancel the transaction at that time but since I had made the purchase they didn't stop the transaction.

I have sent an email to the Health Policy Board to make them aware of the situation.

I also spent time with my bank to dispute the charge.

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