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PETACCO Reports & Reviews (86)

Ordered dog sheers i never received may 2020 cost me 50.00!

In April 2020 I ordered the clippers and have been assured by numerous emails that I cannot cancel my order until I receive it and send back for my refund

So they tell me it is on its way

I just want what I paid for or my money back

Placed order on May 2020
For 1 set of clippers
It is now 2021 and I still have not received my order.

Placed order on June 7,2020
Order # 15437
For 2 sets of clippers
It is now 2021 and I still have not received my order.
Stephanie

Didn't receive clippers or suction ball.

I am still waiting on my clippers that I have already paid for. I have sent a copy of my order. Annette Ballis
117 north west street
Piketon Ohio 45661

Petacco
ORDER #12261
Thank you for your purchase!
Hi Leanne, we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order
or Visit our store
Order summary

Noise-Free Design Pet Hair Clipper (BUY 2+ FOR 10% OFF) × 1

$34.99
Subtotal
$34.99
Shipping
$1.99
Taxes
$0.00
Total
$36.98 USD
Customer information

Shipping address
Leanne Findlay
45 Cactus Way
Sherwood Park AB T8H 1T2
Canada
Billing address
Leanne Findlay
45 Cactus Way
Sherwood Park AB T8H 1T2
Canada
Shipping method
Priority 100% Insured Tracked Shipping
Payment method
ending with 1884 — $36.98
If you have any questions, reply to this email or contact us at [email protected]

On May 29, 2020, at 7:03 PM, Petacco wrote:

Petacco
ORDER #12261
Thank you for your purchase!
Hi Leanne, we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order
or Visit our store
Order summary

Noise-Free Design Pet Hair Clipper (BUY 2+ FOR 10% OFF) × 1

$34.99
Subtotal
$34.99
Shipping
$1.99
Taxes
$0.00
Total
$36.98 USD
Customer information

Shipping address
Leanne Findlay
45 Cactus Way
Sherwood Park AB T8H 1T2
Canada
Billing address
Leanne Findlay
45 Cactus Way
Sherwood Park AB T8H 1T2
Canada
Shipping method
Priority 100% Insured Tracked Shipping
Payment method
ending with 1884 — $36.98

How am I suppose to deal with this now Petacco. Are u going to send me my product for free? I don't understand what I do now. This is a fraud purchase. Ty for your help. my email address is [email protected]

On July 17th 2020, 10:02 am "Petacco (Shopify)" wrote:
I placed an order on May 29, 2020.
It's been 7 weeks, today.
I ordered a Noise-Free Design Pet Hair Clipper,
also, a Pet Paw Low-Noise Hair Trimmer.
When can I expect this to arrive?
If not in another week, can you Please return my money.
Delores

Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: https://www.laposte.fr/outils/suivre-vos-envois?code=AS405528489CN
You can track your order once it is with your local post office here: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLab... /> Your order will be delivered via USPS.
Tracking numbers may take up to 7 business days to update after you receive your shipment confirmation email. You will be able to track your order after this 7 day period. Please rest assured, your order is on the way!
We appreciate your support and patience. If you have any other questions please do not hesitate to contact me.
Kind regards & Stay Safe,
Laura- Head of Customer Services

All the information below is of no use to me. The tracking # doesn't get me any answers, Not a valid number.
The order was sent out June 4th, 2020.
PLEASE RETURN MY MONEY!
or please give me a valid tracking #.

-----Original Message-----
From: Petacco Customer Service
To: Dolly
Sent: Sun, Aug 9, 2020 11:47 pm
Subject: Laura - Head of Customer Services
Hi,
Unfortunately there have been some delays with order due to the current pandemic situation and its effects on the courier service.
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: https://t.17track.net/en#nums=AS405528489CN
Please be assured that your order is on its way to you.
Your patience is appreciated at this time.
We apologize for any inconvenience caused.
I hope you are well,
Kind regards,
Laura- Head of Customer Service

On August 12th 2020, 6:57 am "Dolly" wrote:
This link only takes me to July 3rd.
It's now Aug. 11th

-----Original Message-----
From: Petacco Customer Service
To: Dolly
Sent: Tue, Aug 11, 2020 10:00 pm
Subject: Re: Laura - Head of Customer Services
Hi,
We apologise for any inconvenience, our customers have found that their order normally arrives within 14 days on average. This pandemic has affected us all differently and many online companies have been affected.
Our shipping policy and product page does clearly state the shipping and delivery times at the checkout.
Stay safe
Thanking you,
Laura- Head of Customer Services

On August 28th 2020, 1:22 pm "Dolly" wrote:
I still have not received anything.
PLEASE SEND MY MONEY BANK IMMEDIATLY.
Delores

-----Original Message-----
From: Petacco Customer Service
To: Dolly
Sent: Fri, Aug 28, 2020 6:44 pm
Subject: Laura - Head of Customer Services
Hi,
Unfortunately your order has already been shipped so we are unable to cancel it. However, if you still do not wish to keep your order, you can return it to us when it arrives and receive a full refund.
You can track your order from the date of shipment here: https://t.17track.net/en#nums=AS405528489CN
Your order will be delivered within 14 days.
Tracking numbers may take up to 7 business days to update after you receive your shipment confirmation email. You will be able to track your order after this 7 day period. Please rest assured, your order is on the way!
We appreciate your support and patience. If you have any further questions, please do not hesitate to let me know.
Kind regards,
Laura- Head of Customer Services

On September 6th 2020, 3:17 am "Dolly" wrote:
AS YOU SEE BY THE TRACKING, THERE IS NOTHING PASSED 2020 - 08 - 25.
THERE IS NOTHING AFTER THIS. E-MAIL AFTER E-MAIL, YOU KEEP TELLING ME 14 DAYS, BUT NOTHING ARRIVES, SINCE MAY 29TH. NINE WEEKS PLUS.
WHEN CAN I EXPECT MY PARCEL?

On September 11th 2020, 12:17 am "DELORES < wrote:
I have traced my order to a mailbox in Fresno, CA.
On Sep 5, 2020, at 9:32 PM, Petacco Customer Service wrote:
Hi,
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: http://parcelsapp.com/en/tracking/AS405528489CN
Tracking numbers may take up to 7 business days to update after you receive your shipment confirmation email. You will be able to track your order after this 7 day period.
Please rest assured, your order is on the way!
We appreciate your support and patience. If you have any other questions please do not hesitate to contact me.
Kind regards & Stay Safe,
Laura- Head of Customer Services

-----Original Message-----
From: Petacco Customer Service
To: DELORES
Sent: Thu, Sep 10, 2020 6:38 pm
Subject: Re: Laura - Head of Customer Services
Hi,
Unfortunately there have been some delays with order due to the current pandemic situation and its effects on the courier service.
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: http://parcelsapp.com/en/tracking/AS405528489CN
You can track your order once it is with your local post office here: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLab... Your order will be delivered via USPS.
Please be assured that your order is on its way to you.
Your patience is appreciated at this time.
We apologise for any inconvenience caused.
I hope you are well,
Kind regards,
Laura- Head of Customer Service

-----Original Message-----
From: Petacco Customer Service
To: DELORES RICHARD
Sent: Thu, Sep 10, 2020 6:38 pm
Subject: Re: Laura - Head of Customer Services
Hi,
Unfortunately there have been some delays with order due to the current pandemic situation and its effects on the courier service.
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: http://parcelsapp.com/en/tracking/AS405528489CN
You can track your order once it is with your local post office here: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLab... /> Your order will be delivered via USPS.
Please be assured that your order is on its way to you.
Your patience is appreciated at this time.
We apologise for any inconvenience caused.
I hope you are well,
Kind regards,
Laura- Head of Customer Service

On September 14th 2020, 5:02 am "Dolly" wrote:
The email that you have sent with the links, DO NOT TAKE ME ANY FURTHER THEN AUGUST 25, 2020.
CAN YOU PLEASE GIVE ME A LINK WITH ANYTHING PASS THAT DATE OR
PLEASE SEND MY MONEY BACK IMMEDIATELY!

-----Original Message-----
From: Petacco Customer Service
To: Dolly
Sent: Sun, Sep 13, 2020 6:09 pm
Subject: Re: Laura - Head of Customer Services
Hi,
Unfortunately there have been some delays with order due to the current pandemic situation and its effects on the courier service.
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: https://t.17track.net/en#nums=AS405528489CN
Please be assured that your order is on its way to you.
Your patience is appreciated at this time.
We apologize for any inconvenience caused.
I hope you are well,
Kind regards,
Laura- Head of Customer Service

AUGUST 25, 2020. It shows it's in Fresno, CA
How can you help me? Find my Parcel on your end.
As a customer, I should have received the parcel by now and not have given me the run around to search for it.
If you can't find it, send me my money back or would you let me reorder it with a new mailing address.
Regards,
Delores

On September 15th 2020, 1:56 am "Dolly" wrote:
The email that you have sent with the links, DO NOT TAKE ME ANY FURTHER THEN

-----Original Message-----
From: Petacco Customer Service
To: Dolly
Sent: Tue, Sep 15, 2020 1:42 am
Subject: Re: Laura - Head of Customer Services
Hi,
It seems as though there has been an issue with the courier service regarding tracking of orders because of the effects of the current pandemic situation. I have contacted the courier service to ask about your order personally and they have informed me that they will be updating tracking numbers within a week. In the meantime, I can confirm that your order has been shipped and will be with you in 1-3 weeks. We apologise for any convenience caused and I hope you are well.
Kind regards,
Laura- Head of Customer Services

On October 7th 2020, 3:52 am "Dolly" wrote:
I haven't gotten any news regarding my clippers,
Can you please let me know any information.
Delores

Oct. 6, 2020
Hi,
Your order has been shipped and should be with you in the next 14 days.
You can track your order from the date of shipment here: https://www.laposte.fr/outils/suivre-vos-envois?code=AS405528489CN
You can track your order once it is with your local post office here: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLab... /> Your order will be delivered via USPS.
Tracking numbers may take up to 7 business days to update after you receive your shipment confirmation email. You will be able to track your order after this 7 day period.
Please rest assured, your order is on the way!
We appreciate your support and patience. If you have any other questions please do not hesitate to contact me.
Kind regards & Stay Safe,
Laura- Head of Customer Services

-----Original Message-----
From: Dolly
To: [email protected]
Sent: Tue, Oct 6, 2020 9:58 pm
Subject: Re: Laura - Head of Customer Services
It's been over 5 month, this is ridiculous.
The links you sent be don't give me any new information.
Laura, if you can't do any better than that then,
PLEASE SEND MY MONEY BACK
Delores

To:[email protected]
Laura, would you be able to give me credit for my order, since I've never receive it.
I was charged $76.54 Can
Thank you,
Delores

This was my last communication, No further response. Can you please reimburse me or give me credit.
Delores

+1

Ordered clippers from a Facebook ad on 6-11-20. Today is 10-16-20. You can only contact them via email. I've been trying to get them to respond to me for MONTHS. They send a canned response that says someone will be in touch within 24 hours, which doesn't happen. On two occasions I've gotten a response saying the clippers "had been shipped and will arrive in 14 days." One time they actually sent me a tracking number showing the package was delivered TO THE WRONG ADDRESS! Since then, they have REFUSED to respond to ANY emails.
I'm out $60 for a $35 pair of clippers because of shipping from China ... Ha! What shipping? They just take your money.
TOTAL SCAM!

Ordered clippers a long time ago, never came or responded to emails because the business doesn't exist. Save your time and money. Luckily my credit card reimbursed me, but I would've been really mad otherwise because I'd be out of $50 CAD. No thanks, PS [censored] you guys Petacco!

+1

Ordered May 30, 2020 Dog Clippers and today is October 9, 2020. 42 plus emails, trying to track. All automated responses saying it is shipped and will be delivered in 14 days. Last tracking says delivered to a Parcel locker Aug. 25th in Charlotte, NC 28210. I have emailed that this is not correct, I am in Oregon City Oregon, and had bought with my home address. Email comes back from Laura- Head of Customer Services, with the same response, "Your order has been shipped and should be with you in the next 14 days." Not sure how to get my money back. No contact options to talk to a real person. Would never order from them again.

I made 3 attempts to seek assistance from the whereabouts of my parcel and they claim that due to COVID-19 my parcel will arrive in 14 days. My order was made on June 6th and it’s now October 3, 2020. I have made 3 requests for a full refund however they just send an automated message saying the same thing. No phone number to call on their website and no indication that the product was coming from Malaysia when product ordered. When reviewing other customer reviews it seems there have been many people with the same issue of complaint.

I have the same experience. I ordered in May and Petacco charged me for 2 clippers even though I ordered one only. Today is September 30, 2020 and I haven't received the clippers yet. Petacco claimed that the clippers were sent from Malaysi

I too foolishly ordered clippers from these scammers. Ordered back in March, receive these automated responses. Just ridiculous! I am sooo fed up and I usually have the patience of a saint, but I am completely fed up (and done with these people? I wonder are there any people or just automated responses?!? “Mary Hughes-Director”
Ridiculous! I’ve requested a refund but I’m sure NOTHING will come of it! Beware don’t order from Petacco! They’re scammers!
Super dissatisfied!
Patsy

I also ordered in may. Sent several emails asking for a refund and get the same automated response saying they will arrive in 2 weeks and a tracking number. The tracking number says successfully delivered in Las Vegas. I however live in the uk.
I’m now opening a complaint with PayPal.

placed an order April 17th 2020 send emails asking when will it arrive, received automated response within 24 hours I will hear from customer service, it never happened, I sent an email canceling the order, no response, I contacted my cc company filed a complaint. I received the trimmer Sept 10, I already purchased one from Petco. And the cc company paid them. I emailed them today I want a full refund and return the product.

Ordered clippers in March 2020 still haven't received any clippers or refund after contacting Petacco many times, just getting an email stating that my order was sent and will arrive within 14 days from 'Laura-head of customer service'
I don't think that 'Laura' actually exists! Definitely a Scam

I ordered mine in June 2020 and I will never order again they won’t give a refund or call and talk to me they sent my clippers to burnaby,bc Canada

We ordered the noise free pet hair clipper for $34.99 on June 10, 2020 and never received. When I email, they send back Your order is on the way. Order #16873. Paid with Visa credit card . This is a scam.

+1

i order a low noise clipper and trimmer on june 15 2020 and to this day i have not got either one and now there will not refund my money I WILL NEVER ORDER FROM PETACCO EVERY AGAIN SCAM

Même situation pour moi. J'ai commandé en juin. J'envoie courriel et ils répondent toujours la même chose votre colis est en route sauf que si je regarde le tracking sa dit livré le 14 Août au US Hesperia et j'habite au Québec. Aucun numéro de téléphone pour les rejoindres.

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