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Telfar Website Imposter - Counterfeit Handbag Scam

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Telfar Website Imposter - Counterfeit Handbag Scam Reports & Reviews (1)

- Woodbridge, VA, USA

I purchased what I thought was a telfar bag from the https://telfar.shopping-giftbag.com website. The site displays telfar bags using photos of the bags and photos of the actual owner on its site. I read the return policy which states if there is an issue with any of their products after items are received, customers can contact the team to discuss refund opportunities. Furthermore, it was explained that if I wish to cancel an already placed order I would need to write to customer service within 24 hours as a cancelation would not be possible after the shipment has been sent.

I made my purchase and immediately sent an email asking to have the order canceled as I recognized this was not the legitimate Telfar website. Customer service took 2 days to respond to me. By the time they did, they advised me that the order could not be canceled as it has already been shipped even though I did not get tracking information at that time.

I was advised by customer service to wait until I got the product, and if I still did not want it, to contact them immediately to discuss a refund. Around 3 and a half walks later I received the product. Was it fake, yes! Absolutely. But it was not the color I ordered. I emailed the company stating I did not get the right color and I want a refund.

The customer service rep responded to me asking for photos of the product, which I did send. I was then told that the price to return it would be too expensive so and they would give me a 4% refund. They additionally told me if i want I can give it to someone else.

The return label in the package sent to me is an address in Jamaica Queens. When I googled it, a children's clothing store pops up and a lot of information pertaining to scam watchers. It is not a Telfar store or warehouse.

I truly just want my money back.

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