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Travel Reimagine

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Travel Reimagine Reports & Reviews (27)

- On September 9, 2022 I booked a round trip flight with what I thought was the official Air Canada site and unfortunately turned out to be Travel Reimagine. I received a booking #TR…. and e-ticket.

- The credit card transaction amount is $875.07under the name of TRIP CANADA (Tel: 877-319-2250TX).

- On September 12, I called the Travel Reimagine and requested for a change of return date. They transferred a call to other staff (Trip Front) and changed the date and gave me a booking #TR….and a new e-ticket (name changed to Trip Front).

When the staff sent me an e-ticket, I commented that the e-ticket he sent does not look official, he sent me 6 e-ticket in a separate email. I got very suspicious and when I called the airline the airline stated that they did not have any record or past records of my flight details. No ticket for me.

- On September 13 (the next day of a new booking) I emailed to [email protected] for requesting cancellation of my flight and refund, no reply received.

- I have called them many times and I have been hung up. When they took my call they promised to call the next morning and they never returned calls.

- I called Travel Reimagine to see my flight booking was still there and it was there. and request my flight cancellation. They said that they will call me tomorrow morning at 7:00am. No telephone call again.

- I emailed again for my flight cancellation, but no reply was received

Travel Reimagine took my money so fast and forever or never for a refund. Many sleepless nights and lots of pain they provided.

I was rerouted to these thieves from Jet Blue site on August 3, 2022. Monies were deducted from my card immediately after completing personal data, I received an e-mail from Travel Reimagine stating the booking number and that e-ticket will be sent to me within 24 hours. Not fort coming I sent them an e-mail requesting my e-ticket and was told by scammer #1 they are having some glitches but I will receive the same within the day. Somehow I became very suspicious and decided to call Jet Blue only to be told by them that my ticket was cancelled by these thieves within the same day it was purchased which was less than 24 hours. I immediately called their customer service and spoke again to scammer #1, requesting my ticket from him even though I had reliable information that ticket was cancelled. He tried to insure me that ticket would be sent to me shortly, I asked him how would I get the same when it was cancelled. I then demanded a refund of my money and have been getting the runaround since. TRAVEL REIMAGINE is an entity which is comprised of scammers and thieves. I am not giving up. I MUST get my money back.

+1

I purchased a flight online. When my trip was 30 days out, I called the company because I had not yet received my e-ticket. When I called they said my flight had been cancelled. I asked for a refund on March 13th and they said they would issue it. It is now May 21st, I called and it will now be 14 business days. In between these dates I have called several times. I have been hung up on, put on hold for lengthy periods of time, and been told that I will receive my refund. We shall see. DO NOT USE THIS COMPANY. They will STEAL your money.

+1

Dear Customer,

Thank you for reaching out to us, we appreciate your business with us.

We have already forwarded your request to the concerned team to process the refund, We have also informed them to process the refund for you as soon as possible. Advising you to wait for some time, while we are working on this booking.

For any further information we request you to reach us at [email protected].

Thanks and regards,

Customer Service

8666000056

This company is a nightmare to deal with! In October '21, i purchase round trip tickets from Fl to San Juan Puerto Rico, to surprise my mom, for christmas. When calling in November '21 to confirm and get my e-ticket, was informed, my booking was canceled. this is without me authorizing this. After many calls, emails, was told was getting refund in 2 billing cycles, it is now, March 14, 2022, and i still have not received my refund of $323.80. They are extremely rude over the phone, and lie about having someone calling you back. As a matter of fact, this is my 3rd time, trying to call them today, 3/14/22, and being "transferred" i get disconnected...I contacted the BBB, but because this "company is not part of the BBB, there's nothing they can really do". It is so frustrating and sad, we have to deal with these type of people; i honestly think they do not operate from USA...scammers
Horrendous bogus company!!!!!! DO NOT USE THEM!!!!!LIARSSSSSS!!!!! they owe me 323.80
Horrendous bogus company!!!!!! DO NOT USE THEM!!!!!LIARSSSSSS!!!!! they owe me 323.80
Horrendous bogus company!!!!!! DO NOT USE THEM!!!!!LIARSSSSSS!!!!! they owe me 323.80
Horrendous bogus company!!!!!! DO NOT USE THEM!!!!!LIARSSSSSS!!!!! they owe me 323.80

On December 28th 2021. I purchased a ticket for Frontier to leave on March 11th at 7am flight. There is no ticket in my name Gail Mallory. So therefore I had to purchase a ticket on another airline because the accommodation they were trying to give me I couldn't accept. They said I would get a refund I'm waiting for $237.77
No ticket

+1

United Airlines cancelled our flight booked through Travel ReImagine. I was told to call the airline for my credit. I did that and they sent the refund the the agent “ travel Reimagine. They have been avoiding me, making promises of refunds for months and I got nothing back. I am due $1344.00 US from them and they will not give me my money back. It’s been almost a year of trying and nothing. Do not !!! Ever deal with them.

+1

Travel Reimagine.com. Horrible experience. I didn't choose to go thru them to book my flight... They chose me. I thought I was on Frontier.com until I got my confirmation from them and they booked me on Southwest. I figured oh well, that's fine. It wasn't until this morning (a month later) that I went to check in for my flight on line... and I found out they didn't book my tickets. They told me that they would have it fixed in an hour. Then, they told me 2 hours. I called Southwest directly and they said they never got paid from the travel company. Southwest was able to get me booked and saved the day. Now, when I call Travel Reimagine... They ask for my booking number and then they hang up on me. I am amazed that a company like this is allowed to be in business.

The way they do business... you would not look for reviews because you don't even know who they are until the deal is done. After getting scammed... I've read dozens of reviews... I think it is just one guy running it and he farms out the complaints to a call center in India. He might even be doing this under different company names.

It's a big scam travel agency > I got scammed for $5000.00 dollars

+1

I booked a flight for my sister and myself in October! I also canceled it within 5 minutes of making it as I thought luggage was included. It was not!Within that 5 minutes they took the money out of my account!
I called a personally spoke to a man! He assured me that I would have my refund within 7-10 days! Lies!Since then I have spoken to several people from T.R. and JetBlue! They keep passing the buck back and forth. They never gave me any information or numbers Nothing! I got my bank involved. They gave me back my money. Then they went after them! They are refusing to give them any information they have to refund 271.60 my bank is now coming after me! Please someone out reading this “HELP” help me to get me money back and show Travel Reimagine and JetBlue they can’t get away with fraud!
Don’t let them continue to rob anymore unexpected and vulnerable people like myself! I am not the first person they have done this to. Read their reviews. But I pray I will be their last! Linda L. Gouthier

+1

Financially gouged my elderly mother with her fares, cancelled and changed her flights without her knowing and without any communications. Then refused to deal with it on the phone following more than 5 hours of waiting on the eve of the time she was supposed to fly. Nasty thieves who take horrible advantage of their unsuspecting customers!

+1

Horrible experience. Cancele without telling me in advance, after 2 months. THEY MADE ME WAIT A VERY LONG TIME OVER THE PHONE, AND CUSTOMER SERVICE REPS ARE EXTREMELY RUDE AN INPROFESSIONAL. DO NOT USE THEM.

+1

Booked flights, never booked with airline, wanted us to pay more. Told us to wait it would be booked. Never booked again. Asked for refund and still waiting over 8 weeks for refund. Phone keeps hanging up in the middle of calls. HORRIBLE EXPERIENCE

+3

They aren't going to refund you, they are 100% scammers. Please call your credit card company and have them refund the charge and change your credit card number.

BIG disappointment. Scammed like the rest...
So, this experience taught me that sometimes its better to just book directly through the airline then try and find the cheapest deal.
That is how I came across travel reimagine... I google searched cheap flights from Calgary to Ottawa as travelling domestic is super expensive in Canada (especially around the holidays). I found this website and started seeing great deals for return flights. Ended up booking one and never got my email confirmation of purchase or ticket. Started to get suspicious and called the contact number... got disconnected several times. Finally got through to someone seeming like they genuinely wanted to help me and told me that the flight I booked was a sold out flight. I was on the phone with them as they booked me another flight for the same dates. Got my email but no Eticket. I felt something was off so I checked my Visa statements and saw that a payment had gone through 4 different times, charging my card a total of $1,288 when the flight I was purchasing was stated as $497.
I called my bank immediately to report the dispute of charges and am now waiting to get the money reimbursed.
***If you have also recently purchased from this site I highly recommend you call your bank and dispute the charges as contacting the company will get you NOWHERE as these people will just try and get more money from you.****
Again - sometimes its worth just booking from the trusted airline company site.

+4

3 weeks ago I purchased a $98 one way ticket to Harrison, Arkansas. I was going to fly and meet my girl friends in Branson and we were all going to drive back together. After my initial email confirming my ticket was received, and stated that I would receive my e-ticket in 48-24 hrs I was excited. Then 4 days later, I had still heard nothing, so I began to search the internet for reviews of Travel Reimagine. To my horror, I realized then I had made a mistake. I spent the next 2 weeks calling trying to confirm when I would get the ticket. Every operator would tell me that they would email a different department and to expect my ticket in 48 to 24 hrs. Finally, I spoke with an operator who said I would only get my ticket 48 to 24 hrs before my flight. So I waited until 12 hrs before my flight, I called and the operator told me that they had the confirmation number and I would have to call the airlines to get my ticket. After calling the airlines and confirming the number they had given me was for a ticket that had been cancelled in my name due to non-payment. In fact there were 2 tickest purchased in my name and both had been cancelled. With this new information I called Travel Reimagine back and questioned them. They said my ticket had indeed been cancelled, but it was cancelled by the airlines. When I assured them that I had already confirmed with the airline the issue and that there was still 3 seats available on the flight, they advised that this was not true and they would be unable to purchase my ticket. Though I was upset, I still calmly, requested that since they were refusing to purchase my ticket, that they refund me my money. The operator stated that I would receive my refund in 1 - 3 business days, and I was done with them, or so I thought. A week since my call about the refund, I emailed their only customer service, as I was done with speaking to them, and they advised that there had been no record of my refund. Apparently I confirmed my booking and so I was not entitled to a refund. The weird this is, a company called Cheap O Air called me at 3 am on the morning of my flight trying to confirm payment for my flight, but since it was purchased under the name Senthil Kumar Ramaraj I the airline needed to speak to him to confirm payment. As I have no idea who that is, I was unable to provide them with adiquate means to verifythe purchase and the ticket was cancelled.

+4

Well here's my story I reserved a ticket back on June 3rd for the 4th of July vacation and my birthday vacation in Kansas City live in Seattle Washington! American Airlines canceled my husband flight the night of July 1st (my birthday) and stated that they were going to refund $414 back to Travel Reimagine which they did.. As of today September 7, 2021 still NO REFUND even after sending 2 emails and over 6 phone calls to keep hearing that I had to wait 10-14 days or 2 billing cycles to I should received it the week of September 1st-3rd with still NO REFUND... I called and now waiting on American Airlines and if no success I'm going to the News in my state! This is sad how this bootleg companies are allowed to do this or have a website... I hate crooks!

+3

I think the owner's name is Senthil Kumar Ramaraj and when I googled him I found his business email. If we all email him, maybe we can get something done. https://www.travelsense.org/advisors/senthil-kumar-ramaraj-ceo/

- Los Angeles, CA, USA

I pay for my tickets on line and never got the tickets then I ask for a refund and when I call they hang up on me and never got my money back I believe they are based in India

+5

DO NOT BOOK TICKETS WITH THEM!
I had mistaken purchased my ticket due to the time of flight I did not desire, so I had instinctively called to change my flight. Was told that my new flight was confirmed and good to go. Come the day of the flight, I had arrived from across the pond on my 12 hour flight. I rushed to the next terminal only to find out that Travel Reimagine DID NOT confirm my flight and there was no ticket. Therefore, I was stranded at the airport during the most busiest season and the surge of vaccinated passengers. I was refunded 3 weeks later but not in full amount. BE CAREFUL I received a bombardment of scam calls and shockingly enough everything down to my name and date of birth was sold from Flight Reimagine. They will sell your info and if not in close cooperation with scammers. DO NOT TRUST, DO NOT GIVE ANY INFO. SCAM SCAM SCAM

+5

They pretend to book a flight for you. Take all your personal info and say they will send confirmation email and while on hold so they can “check new flights” because the one you almost booked was full, they have already charged your card. Was told my flight was 650 my card was charged three times in ten mins for almost 400 each time totaling over 1100 dollars.

Said I needed to confirm transaction with my bank and call them back bank said there was no hold and when you call them back they’re unavailable

+9

My young daughter was redirected to these people from a link https://www.myflightsearch.com/quick-links/cheap-flights-tickets.aspx. She told me they would not refund her for Delta tickets. This is NOT the airlines policy as I purchase my tickets from them directly. I immediately stated researching “scam” associated with these people. Tons of complaints emerged. I tried to contact them via phone and was disconnected numerous times. My email demand for a refund was answered by a generic “Customer Service and code” No refund will be issued. I filed a dispute with my credit card/bank and reported them to the FTC. Federal Trade Commission. Please get the word out there and do the same.

+8
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478 Elmwood Ct., Fruita, CO 81521, USA

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