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True Wellness Choices

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True Wellness Choices Reports & Reviews (1)

- West Babylon, NY, USA

I tried to purchase Keto 1500 for $40 on Sunday, 5/16/21 (from Keto Advanced ad on my cell phone) and my credit card was declined. The credit card company fraud department called me and alerted me that my card was being used for a purchase of $239.82. I did not authorize a charge for $239.82 so the credit card company did not put it through.

I got a text message Monday, 5/17/21, at 0940 hours, stating that I can complete my order here or reply STOP to opt out. I replied STOP. I received a follow-up text at 1003 hours stating that I have been unsubscribed.

On Tuesday night, 5/17/21 I was checking my email and saw that I got an email from Customer Support, dated that same date, 5/17/21 at 1335 hours thanking me for my order, customer #XXXXXXXX, and that it will appear under True Wellness on my credit card. I checked my credit card statement and it shows a pending purchase for $239.82 dated 5/17/21 under True Wellness Choices. I did not authorize this purchase.

I immediately called the credit card company fraud department and told them that I did not authorize this purchase. I did not use my credit card today. I told this credit card representative that my card was denied yesterday, which he verified, so I asked, "Then how did this purchase go through?" He said that it was denied yesterday to a company called Keto Advanced but that today it was ordered and went through under a company called True Wellness Choices.

I called the number listed on the receipt from Customer Support, (855)664-0768, but there was no answer because it was after business hours. I also sent an email to [email protected] but have not yet received a response.

The credit card company gave me a phone number listed for True Wellness Choices, (833)682-2711. I called that number several times but it quickly goes to a recording stating that "the number is busy. Try again."

Today, 5/18/21, I called (855)664-0768 during business hours and spoke to a True Wellness Choices representative. Although he was very polite and said that he never heard of such a thing as I explained, and said that he shows one purchase on 5/17/21 for $239.82 from me on my credit card. His computer did not show that I attempted to make a purchase for the Keto 1500 on 5/16/21 and that my card was declined. Again I said that I did not contact this company by any means to make a purchase on 5/17/21, nor did I even use my credit card on that date, nor did I authorize anyone to use my credit card numbers to make a purchase. He then gave me this email address, [email protected] to voice my complaint and cancel this order.

He said that he could not cancel the order because it already shipped. I rechecked the email from True Wellness Choices and clicked on "Track My Order" and it reads that it is "Preparing for Shipment".

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