TrueHarness aka Pillowfeet Reports & Reviews

TrueHarness aka Pillowfeet Reports & Reviews (1)

• Dec 06, 2023

Scammer's phone 323.484.2378
Scammer's website trueharness.com
Scammer's address 1837 Whitley Ave, Apt 303, Los Angeles, CA 90028
Scammer's email [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Website

Zero Customer Service... once they have your money, they refuse to cooperate with return

I ordered two TrueHarness harnesses for my dogs on either 10/26 or 10/27 2023. I received confirmation of my order from TrueHarness on 10/27/2023 and my credit card charge of $79.90 posted on 10/28/2023. I received my order on 11/16/2023. I tried these harnesses on my dogs for a week with the understanding that I could return them up to 60 days if I was not satisfied. My two chihuahuas never got used to the harnesses… they are very stiff and the dogs had difficulty walking with them on. I reached out to TrueHarness Customer Support on 11/22/2023 indicating my dissatisfaction and requested instructions for returning the harnesses and other items shipped to me for a refund. On 11/22/2023 Katie Williams responded in a lengthy email with references to their return policy and an offer to refund me a discount of 20% ($16) in lieu of having to incur mailing costs. In order to determine the best course of action, on 11/22/2023 I responded with a request for the address that I would have to mail the harnesses to. I did this to ensure it will be a US address and not China, as was the case with an online order at another company. I received no response to that email, so I sent a subsequent email on 11/27/2023 asking again for the mailing address for returns. Still no response… however I am getting multiple promotional emails from this company. I am fully aware that I will have to pay a restocking fee for the product as well as return shipping. Given the total amount that I spent, I am ok with incurring those fees as long as I can ship my return to a US address. As of today (12/6/2023) they have not responded to any of my emails.

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