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Bank of America "fraud department"

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Bank of America "fraud department" Reports & Reviews (1)

- Seattle, WA, USA

The initial phone call came from 800-432-1000, which is Bank of America. The person claimed to be from their fraud department, and told me that a fake bank account had been set up in my name and tried to transfer $1700 from my existing bank account to this account through Zellem which they'd gotten through my phone number. They then gave me a phone number to call for "Zelle's fraud department" (866) 520-3826 to call and get my money refunded, with a confirmation number Z001700.R31.

When I called the number, the person I spoke to tried to get me to add a new user in Zelle with my name and an email that included my claim number, saying this would refund the money back to myself. My bank, BECU, locked my Zelle account on suspicion of fraud. The fake agent then said they'd be able to use a workaround if I could withdraw cash from my bank account and send it via 7-11 to bar codes that they would text me. That seemed weird, but at this point I'd spent 45 minutes on the phone with this person who had been walking me through all this advice on how to deal with the supposed identity theft - how to lock my credit, what to do about my phone being hacked, how I needed to take detailed notes and save all the information. They never asked for my bank information or SSN or other personal information. It was a sophisticated way to gain my trust.

So, I withdrew $1,000 from my bank account and sent it to the bar codes that were texted to me from (206) 333-9190.

Then the next day when I called to get confirmation from Bank of America that the account had been closed, no one could find a record of the account existing, and that's when I realized that telling me they were protecting me from scammers was the scam.

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