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Buena Vida

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Buena Vida Reports & Reviews (3)

This web site sells bracelets. Once you make a purchase your order confirmation email informs you that you have signed up for a subscription and will be automatically billed for more bracelets monthly.

One of the links in the emails goes to a defunct URL: https://www.thebuenavida.org/ I assume this is because they've changed company URLs because of complaints about their business model.

The instructions for cancelling reference a web site that does not exist: http://www.mybuenavida.com/tools/recurring/customer/76770542df7b631db38e95/subsc... (it merely redirects to their front page which tells you they are sold out and invites you to sign up for updates, with no way to cancel the subscription.)

Here is the text from the order confirmation email:

"*Buena Vida provides a subscription service. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership. You may cancel your membership at anytime by logging in to your account, selecting Subscriptions, then clicking cancel next to the item."

My first email to them bounced back. My second (to the support address listed above) gave me a link to a form to fill out in order to cancel: https://docs.google.com/forms/d/e/1FAIpQLSce5GWJsAj4Jigrx3dRpyv5ARPbqyO8kxzb55o0... />
It's an onerous amount of information, requiring me to look up which email address I used, find the order number, guess what I filled in as my birthday (since I would not have given an unvetted web site my true birthdate), and then I don't know the credit card information because fortunately I used a virtual account number. So I filled out their form but I have no idea whether the "subscription" is cancelled or not.

I chose "18-24" as the age range because this site targets teenagers and my 13 year old daughter was the one who found the site asked me to place the order, and while I used my own credit card, she paid me back for it.

I am especially concerned about this site because they are targeting children.

I ordered 25 bracelets from this website after my nephew found their website on twitter and wanted one for Christmas. I was looking at comments from different posts on Instagram and they were all warning people not to order from this business, they are a scam and that they won't ship your order. Some people have been waiting for 9 months to receive their products. They don't waste any time taking the money out of your account which they have already done for my order and they also want to place your order on a renewal subscription on a monthly basis. I have cancelled my subscription and will be informing my bank about their business to stop any further orders from processing. It has been over a week now and I haven't received an email yet stating that my order has been processed. It still sits at unfulfilled. I had a lot of trouble creating an account to manage my subscriptions and there is no contact address or phone number to check on your order. only an email admin address.

I purchased $10 worth of bracelets from this site. They were called "Kumare Kingdom" when I bought my bracelets. I got a confirmation email saying they would email me again when my items were shipped, and my credit card was charged. However, after a little over a month, I still haven't gotten an email or my bracelets. They recently changed their site name to "Buena Vida," but then the site shut down "for maintenance." Before shutting down, multiple users had left reviews on one of their bracelets saying they never got their bracelets either. They advertise on twitter, so that is where most people find the business.

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