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Database USA

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Database USA Reports & Reviews (1)

Company advertised email directories for sale: package purchased was specifically for healthcare. When the lists arrived there were numerous variations of one email (many of the the original Email addresses were invalid) and far too many did not work (thaverage daily invalid rate was 50%). The company was contacted and treated computer literate employees as if they were stupid: and when pressed for facts and reasons behind their operations, Database USA never returned phone calls or Emails. A summary of events timeline is below:

March 1, 2017: Sent inquiry to DatabaseUSA and received a call from Jesse Dillon who worked with me in answering all our questions regarding the purchase of e-mails in the Healthcare Industry (specifically Practice Administrators / Office Managers, etc)

March 2, 2017 - E-Mail Purchase Agreement for $1500.00 (Paid with Discover)

AZ - Arizona: 3,267

CA - California: 9,302

CO- Colorado: 3,190

NM- New Mexico: 931

NV - Nevada: 1,071

Total E-Mails: 17,761

March 3, 2017 - Received the e-mail list

Researched GoDaddy & Set-up process with AIHC staff on how to send permission letters to the purchased e-mails

March 3 - 10, 2017: Receive a daily hard bounce rate (undeliverable or return) of 49 - 51%

March 7, 2017 - Called Jesse Dillon and left a message

March 9, 2017 - Called Jesse Dillon and left a message

F/U with e-mail

Jxxxx f/u on top of my e-mail

March 14, 2017 - Sent e-mail to Jesse Dillon with a "sample" of documentation and requested a return phone call by 4:30 EST. No Response

Filed Dispute with Discover - currently "in progress"

Other documentation available for your review upon request:

E-mail Correspondence prior the purchase, during the purchase and after the purchase regarding the high % of undeliverables (4 E-mails Attached)

Signed Purchase Order

Discover Receipt

Discover Dispute

Excel with two (2) examples of Duplicate Names and one (1) example of non-healthcare e-mails (separated by 3 tabs)

Formal complaints were also made to the Federal Trade Commission and Federal Bureau of Investigation Internet Crime Complaint Center on 16 March 2017.

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