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Enjoyaes

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Enjoyaes Reports & Reviews (2)

I ordered the kitchen chopping artifact Sept.29 2021. They gave me a bogus order number i believe. The tracking number is. 9400128206335550112166 and the order number is. 37838. Everytime i try to text or email them i get no response.I want a refund the price was 14.00

Ordered product on 9/14/2021. Product did not arrive. Sent email concerning my order to the company. Their tracking number showed it delivering 269 miles from my address on 10/2/2021. Their response:

Dear customer,

Thanks for your support and concern on our store.

We are sorry that you did not receive the package, but it is not our fault to lose it, so we cannot give you a replacement or refund.You can lodge a claim with your local logistics company. If you still want the product, we can refund you 10% of what you paid.

If you have any questions, please feel free to contact us.

Have a nice day.

Best regards,

I sent a not so nice email back, claiming that it was their responsibility.

I contacted the company's customer service via email. Their response on 10/22/2021:

The express maybe has been sent to other places. As you have been waiting for a long time, I suggest we resend the product for you to make up for the mistake, is it OK? Please provide us with your correct address again. THANKS! If you think the solution is not good enough, please let us know.

Very sorry for all the inconvenience caused to you. If you have any questions, please feel free to contact us.

I requested the replacement and tracking number. I have not received any response from either party.

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