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Harnestore Reports & Reviews (1)

SCAM allert. I bought 2 products, instantly I was concerned because I never recieved my receipt. I contacted them and they sent it to me.The product never arrived only 2 little pillows that were something that was a bonus with the order. So they send that and then say they will refund me a portion of my money or send back the pillows to an address in China when the company is in England.

We feel regretful that we still have not been able to provide you with a satisfactory solution! We are really sorry.

In fact, the options mentioned in the last email are the best we can offer. If you still do not accept, we would have no choice but to ask you to return the package. However, you need to pay the shipping fee incurred by returning the goods, which will cost you about 20 USD and the returning time may last for about one month according to our experience. According to our company's return policy, we can not issue the refund until we receive the package, please kindly understand. For your interests, we suggest that you accept a 60% refund. If you still insist on a return, please return to the following address:

Consignee: Shangwei Xu

Zip code: 518101

Address: 2B, 6th Floor, Jinchi Logistics Park, Xingwei Community, Fuyong Street, Baoan District, Shenzhen, China

Kindly reminder:

1. Please indicate the order number 54298 and email address on the package, so that we can issue a refund to you once receiving the returned package.

2. Please pack it properly to avoid damage during the transit, otherwise, we are not allowed to give you a full refund.

3. Please provide the tracking number to help us track the package.

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