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Hearunderneath Store

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Hearunderneath Store Reports & Reviews (1)

Stay away from this scam company. If I

could give it 0 stars I would. I had

purchased a gift for someone and it

wasn't what either of us expected at all.

Complete knock off and poor quality

from the real thing. Their website states

you have 30 days to return an item. The day I received it, I emailed them asking how to start a return. They started questioning me which I thought was sketchy.

Their response

We would like to inform you that all our

jerseys are made and sold on-demand,

like this hoodie was made/designed

after receiving your order, it's only for

you. We don't sell available items. After

receiving an order, all products are

made to sale, they are not in-stock.

We are unable to accept return requests since our factory created and shipped the correct size, item to you and no problem with us.

Hope you understand!

Best regards,

Lisa

My response-

I don't understand because it does not

state this on the website or anywhere I

saw. If I read anything like what you just told me, I would not have purchased. It has not been over 30 days like your website says. I should be able to return it no questions asked. I spent $80 of my hard earned money on a gift for someone who is not happy with it and I'm not happy. This is ridiculous. Only for me? A 2xl can be made for anyone. That's an excuse and I'm not buying it. May not be a problem for you, but it's a problem for me. Thanks for reminding me why I stay away from companies like yours.

Not only did they question me why I

want to return an item when it's in the

time frame, they are now blatantly

ignoring me and not even trying to

resolve the issue because they're the

ones who are happy with it. Complete

waste of money and a scam!

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