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imposter Plexus support llc

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imposter Plexus support llc Reports & Reviews (1)

- Phoenix, AZ, USA

this company is or posed as a computer virus protection software and they called me and left me a message saying my annual renewal was due and if they didn't hear back from me they would put the fee of $249.00 on my credit card on file. So, Since I did not want them to charge my credit card I called back to cancel. I called them from my cell while driving with blue tooth and they said I needed to be on my laptop to take the protection off my computer and then cancel the annual subscription. So I called them a day later and immediately became frustrating as things were taking too long. The guy was hard to understand and hear with a lot of noise in the background.............other people like he was at a call center. They said they would need to credit my checking account for the $249.00 and I questioned this saying why since I hadn't received a bill yet and he said the deduction couldn't be stopped so they were going to put the $249.00 into my bank account from theirs.

I gave them access to work on my laptop like I did last year when I bought the first years worth of protection but this seemed just strange. He showed their account and balance from their bank account and said he would transfer the $249.00 after I logged into my account which I did. The whole time he was "working" on things it was took a lot of time and I kept telling him I was needing to go so I could get to work. I had called him around 8am, He kept saying the internet connection was slow, kept apologizing, etc.

He asked me to write down my current bank balance and then he took over the screen and proceeded to do the transfer. Once he said the transfer occurred he said to check my balance and tell me what the transfer amount was. I looked and told him he transferred $1000.00 too much and needed to correct it. He then said he couldn't due to some account limitation and needed me to go to a nearby CVS or Walmart and buy $1000.00 in ITune cards and send that back to him. I was furious and told him if he didn't transfer the money back immediately I was going to hang up because I needed to get to work. As we went back and forth the next thing I know is he is showing me the screen of my checking and saving account and both had zero balances. He said he took all the money from my accounts and he would give it back once he went and got the ITune cards and sent them. At this point we were screaming at each other through the phone. I kept telling him to give me my money back and he said to send him the cards and he would. I said I was going to go to hang up and go to my bank. He said it would not help to contact my bank or the police. I hung up to gather myself to head to the bank. He tried calling me back several times and I did not pick up so he started typing me on my laptop threatening me if I want to see my money again I needed to send him the $1000.00. I took pictures of this with my phone.

I called my bank and they said to log in on my app to see if what was on my laptop was what was showing in my accounts. All my money still appeared to be in my account. He said to be safe I should still go to the nearest branch and open new accounts. I did go to my bank and we checked my accounts again and all my money was still there even though what the guy was showing me on my laptop was a fake screen showing me he drained my accounts.

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