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Mobileshack Reports & Reviews (2)

We went to the shop named Mobileshack on Dec. 24th to buy adaptors. The merchant asked where we are from and after receiving the reply asked for the credit card. After we paid we received the check where we saw the amount of $2046.85?

We looked inside the package and found the iPhone 11 inside, though we didn’t buy it, the seller slipped us the phone. ?We said that we didn’t buy it, he said he mixed up, that was another person, we didn’t believe that.

We asked for a refund and he told us that no problem and issued a refund check, assured me that I have to sign checks. 

?

We called our bank to be sure that that was a true operation and they will really make a refund, but no they didn’t.?They are scammers and deceivers, they answered to all our questions kind like this: we don’t know what bank we use, we can’t call our boss because we don’t know him, our office doesn’t work. 

They assured us that we will receive money in 24 hours, next day we’ve seen that money was charged from our account and there was no refund.?? We came again Dec 27th , they told that their bank doesn’t work and we will receive the money on Monday.?We called the police and they told that there are scammers. But because they are a small business, police can’t help with this and we should call our bank and report the fraud with credit card, and make a complaint to the Department of consumer affairs and Business scam.??They fraudulent my credit card and I want to return my money.??This shop has 90 reviews on google maps and all people experienced the same situation - this shop put extra products in people’s check, ask them to pay by card, then pretending they make a refund, taking back products and then saying they don’t make refunds.

+1
- West Henrietta, NY, USA

On 11/05/2018 I bought a SIM card from MOBILESHACK store located 566 Fashion Avenue New York, NY 10018. Phone 212-302-9082. SIM card was $20 and data plan was $39.99, so I was supposed to pay $59.99. They took my credit card to the other corner and came back with my card and no receipt. Then, I got a text message from my bank that my credit card was charged $609.68. I asked for a receipt. Besides SIM card and data plan they charged 1 year to the max of my credit limit $499.99 plus tax. I asked for the refund since I needed this prepaid phone for only a couple of weeks. I was told to call the number on the receipt to get a refund. I tried to call but the number is not in service. I also tried to call a different number listed on google and contact the provider of cellular service Lycomibile via online chat with no result. Here some of the answers:

[India] If auto renewal is enabled in your mobile number, kindly deactivate the same by dialling *190# from your lycamobile number and follow the instruction you will get on the screen.

[India] But, whatever charged as of now will not be refunded.

The credit card we used issued from foreign bank belong to my sister- in -law, who came to visit us from Russia and its very hard for her to get to resolution to this matter.

This all looks like a scam. Be aware

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