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Palm Beach Collective - Undelivered Merchandise

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Palm Beach Collective - Undelivered Merchandise Reports & Reviews (1)

- Berkeley Heights, NJ, USA

On 12/7/2022, I came across Palm Beach Collective on Facebook & placed an order for 2 wine glasses and dish towels. These were supposed to be Christmas gifts. I never received my items. On 1/11/2023, I received an email with the subject “I’m sorry” from the customer care email address & owner, Rhiannon saying the following (this is copied directly from the email)

I am so sorry...

this has taken me some time to write and I apologize. prior to Christmas I tried to do the right thing and move our shipping to a 3rd party logistics company called Gloved Commerce. They promised 2 day shipping, so I moved to them so you would all receive faster shipping times. I found out in October that they were not shipping my customers orders and sending the wrong products in some cases. I was completely unaware this company I hired was fraudulently operating under another name. Their real name was Clever Training, you can see the reviews here:

https://www.trustpilot.com/review/clevertraining.com

https://www.glassdoor.com/Reviews/Clever-Training-Reviews-E1336331.htm

They have almost destroyed my small business. My customers are angry and we missed our Christmas deadline. For that I am so sorry. We have our inventory back finally and you have my word that every order will be shipped as soon as possible. I am shipping them myself. I thank you for your continued support and patience with our small business. Our customers mean the world to us!

Please don't give up on me...

-Rhiannon

I attempted to call & email back but there was no reply. I called my bank & filed a claim with the claims department and reported as fraud. I also googled Palm Beach Collective and saw multiple reports of scams and saw similar complaints on BBT to my own experience.

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