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ROLL ROAD CORPORATION:

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ROLL ROAD CORPORATION: Reports & Reviews (1)

- Killeen, TX, USA

All my contact with the company has been with their web chat service. It has taken place over several days and now they no longer respond. My last communication with them was explaining the false advertising and bait and switch tactic with the price. It is as follows:

You still have the bike Shark Pro listed for $1699 sale price and it still allows a person to push the gold “Buy Now” button and it adds it to the cart, but at a $1899 price. If you go to your main web page and press the “ebike” sub menu button it will take you to the page I am talking about.

11:15 AM Dec 20, 2022

Here is my entire conversation with their service over several days. Roll Road responses are begun with their name “ Roll Road”. You can’t see the picture I sent them so I’ll try to upload it at the end of conversation:

How fast the bike can go?

10:29 AM

Roll Road Ebike

Both bikes can go 28mph and can cover 70 miles range tops per charge.

Automated • 10:29 AM

Is that 28 mph and 70 miles with throttle only?

10:31 AM

Roll Road Ebike

Thanks for your message! We’ll be with you as soon as we can.

If you prefer not to wait, we'll follow up via the contact info you provided.

Automated • 10:31 AM

Attached image

11:10 AM

I tried to order the shark at the $1699 sale price but when it was put in my cart the price was $1899. You can see from the date and time screen shot the $1699 price is offered today Dec 10, 2022. What gives?

11:10 AM

Roll Road Ebike

Hi there, with pedal assistance, the bike range will cover 70miles tops.

6:43 PM

Roll Road Ebike

The price $1899 was the Black Friday promotion price, not anymore.

Roll Road Ebike

The link you saw was an old one.

6:44 PM

December 11

Roll Road Ebike

After Christmas sale, the price will be over 1999 .

1:16 AM

I think that is false advertising. Nowhere does it say Black Friday. What else will you lie about? No thanks. I clicked the link and it put it in my cart butCHANGED THE AMOUNT! That is called the bait and switch and it is dishonest. Shame on you.

6:57 AM

Roll Road Ebike

Hi There, did you see this price on 17.5Ah battery 750W motor Shark pro ebike?

Roll Road Ebike

we did change the price inmediately after the Black Friday.

7:05 AM

Roll Road Ebike

IT's not dishonest false advertising.

7:06 AM

Roll Road Ebike

We've never have and will never do that.

Roll Road Ebike

Could you send me that link and let us check?

7:07 AM

Roll Road Ebike

Bait and switch is a shameful and disgraced thing. We hate it too.

7:10 AM

December 13

Attached image

9:01 PM

As you can see from the following image the $1699 sale price is still up and when yo click the link the bike is put in the cart for $1899. Don’t feed me a line. It was not taken down. You need to honor that price. I should be able to buy one at $1699.

9:05 PM

Roll Road Ebike

Is this link still on now?

9:06 PM

Yes. https://roll-road.com/products/shark-pro-1000w-air…

9:06 PM

Roll Road Ebike

IT's 1899

Roll Road Ebike

WHen I click into.

9:07 PM

Look at the picture I sent. It is 1699 in black at top of page with buy now link.

9:09 PM

Attached image

9:11 PM

Roll Road Ebike

IT's indeed the Xmas price now. How about I apply for a rear rack for you?

9:12 PM

Roll Road Ebike

And our current new bikes are with cruise control function while the black friday bikes don't.

9:15 PM

Attached image

9:17 PM

Look at the image. The yellow hi light shows 1699. The blue hi light shows 1899. Both links are working. What happens is the price goes from 1699 on the page to 1899 in the cart. That is wrong. Why is it there? You should be embarrassed.

9:21 PM

Roll Road Ebike

Is this the link you sent me just now?

9:22 PM

Roll Road Ebike

I clicked into it and I saw different pic from the one you showed me.

Roll Road Ebike

There was no yellow or black 1699 price at all.

Roll Road Ebike

I'm really confused.

9:23 PM

in this chat it offers me a option to send a picture so I took a screen shot and sent it to you in this chat just now at 9:17 pm

9:25 PM

i put the hilites on it to direct your attention to what I am talking about.

9:26 PM

Roll Road Ebike

I'm sorry that upset you so much. MAybe it's a computer delay error or something.

9:29 PM

Roll Road Ebike

But the price is now xmas one, the bike is with cruise control feature and I can give a rear rack that is worth $99 for compensation.

9:30 PM

Roll Road Ebike

We're truly sorry for the trouble.

9:31 PM

look at when this chat started. Dec 10. Look at the comments that have been made. 1st y’all suggested it didn’t exist but I still see it. Now you say maybe there is a delay. I was prepared to spend 1699 and buy the bike. Yes, unfair,dishonest practices upset me and this method of resolving the issue 1899 + a $99 rack is not sufficient.

9:38 PM

December 14

look at when this chat started. Dec 10. Look at the comments that have been made. 1st y’all suggested it didn’t exist but I still see it. Now you say maybe there is a delay. I was prepared to spend 1699 and buy the bike. Yes, unfair,dishonest practices upset me and this method of resolving the issue 1899 + a $99 rack is not sufficient.

9:38 PM

What did you do? Just cut off the conversation.

11:25 AM

May I speak with complaint dept or customer relations, please?

11:26 AM

Is the battery removable and be charged anywhere?

12:06 PM

Roll Road Ebike

Yes, the battery is removable and you can charge it with its charger anywhere. Best step to charge: plug the battery first, then plug the charger to the socket.

Automated • 12:06 PM

May I speak with complaint dept or customer relations, please?

11:26 AM

12:07 PM

Today

You still have the bike Shark Pro listed for $1699 sale price and it still allows a person to push the gold “Buy Now” button and it adds it to the cart, but at a $1899 price. If you go to your main web page and press the “ebike” sub menu button it will take you to the page I am talking about.

11:15 AM

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