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VitalChek.com

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VitalChek.com Reports & Reviews (4)

- Montevallo, AL, USA • Mar 05, 2024
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I recently used the Alabama Department Of Public Health, Center For Health Statistics website to order a copy of my birth certificate. I was directed to the VitalChek website and charged $58.50, however I did not receive a certified birth certificate. Instead I received a Certificate of Failure to Find along with a letter stating that no record was found and that this certificate could be used, along with other documentation, instead of a birth certificate to file for such things as an ID or SSI benefits. However, when I presented this at the county DMV to get an ID made they told me they had never heard of this form. They called the Health Department next door to ask and was told the same thing and that I could not use it. My question is this: what kind of scam are they pulling here? They take my money and give me a worthless piece of paper that they say I can use, just to be told that no, in fact, I can not use it. Why would they lie and send a letter saying that this certificate can be used when it can not?

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Vitalchek states you can order birth certificates from them and they will get it for you within 6 weeks. However when calling the county office in Winnebago county they do not work with Vitalchek. So Vitalchek takes funds for something they can not deliver and refuses to provide a refund. We have reached out twice to resolve and we get nowhere

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- Ojai, CA, USA
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This website offers to provide documents like marriage certificates and birth certificate and does not deliver them. There is only an email address connected to the website to contact someone but they do not provide any information on the order. I ordered a marriage certificate 11/21/2022 and have not received it as of 3/17/23. When I ordered it it said I would have it by 1/9/23. When I emailed them saying I wanted a refund they said they could not provide one because they have not heard from Colorado vital records regarding a delay. I tried to call my credit card company to not pay them but it is past the 90 day limit. I do not want other people to use this business.

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- Knightdale, NC, USA
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I paid for a marriage certificate in May 2022. I received confirmation which said I would receive it in November 2022. Since then I have not gotten it and get the run around from the company. They also refuse to return the 72.95 that was paid.

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