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VitalRecordsOnline

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VitalRecordsOnline Reports & Reviews (6)

- Sun Valley, CA, USA

Vital records online sent me a download and it will not work. I could have gotten the form myself. I spent $55.00 for nothing--and cannot even contact them because the e-mail address is bogus. I want a full refund from these jerks.

Hello.
We apologize that our service did not satisfy your expectations.
Not only do we send you the application, but we also send you the application filled out and ready to send.
We provide a ready-to-use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination.
We save you time trying to figure out confusing paperwork, and we make sure your application is error-free. Also, we offer all-inclusive packages, some with a rush option, in which we do all the hard work and submission to the state for you.
if you have any questions do not hesitate to contact us.

My wife use the site to order her birth certificate, the site asked for 47.00 for payment of what we thought would be her birth certificate. My debit card was used to pay for it. Afterward, we got a form with her basic info on it and another form that tells her what documents to sent to the vital records office in PA, and tells her that she now has to pay an additional 20.00 to get her birth certificate. The so-called company only has an email address as a point of contact.

Hello!
Thank you for contacting us and we’re so sorry that your experience did not match your expectations.
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service, your application will have to be mailed to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors.
if you have any questions, do not hesitate to contact us.

I wanted to order my birth certificate and the first website that popped up was vitalrecordsonline. I had no idea these scams were out there.

I filled out the form including my credit card for payment. They promised expedited shipping and when I was done it brought me to a preprinted form to fill out and mail to the vital records office in which I should include my payment! I just paid with my credit card. They took $90 for 2 copies and basically sent me a preprinted form, that's it! There is no customer service number. Just a contact form. I also got an email saying my order was complete. Ive emailed them twice asking for a refund and have heard nothing. DONT FALL FOR THIS SCAM!! ORDER DIRECTLY FROM THE GOVERNMENT WEBSITE OF THE STATE YOU WERE BORN

Hello.
All feedback is important to us and we are sorry to hear that we regret not having met your expectations.
We are not a scam.
We try to save you time on paperwork by trying to fill out the form correctly and by guiding you through the process so that you get your certificate fast and error-free.
We avoid leaving home, long distances and long times in long lines.
The happiness of our clients is extremely important to us, and that is why we are proud of the evaluation that our clients usually give us since most value us as an “Excellent” service, and we greatly regret not having been up to date.
We look forward to having you in the future.

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