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Xmasky.com

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Xmasky.com Reports & Reviews (1)

I am currently undergoing a horrendous experience with Xmasky.  I purchased online a couple (2) of their chainsaw sharpening tools, which is an actual jig, a precision piece of metal hardware.  What I got in the mail were two pieces of plastic, some sort of boot-like setup that clamps over the tip of a chainsaw blade.  Even though Xmasky sent me the wrong products they refuse to own up to their mistake.  Xmasky's Refund and Return Policy as printed on their website reads as follows:

"If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product."

Seems pretty straight forward but not so fast because here is what Xmasky had to say when I reached out to someone via their contact us portion of the site:

"Thanks for your mail and support.

Sorry to have caused you so much inconvenience. 

If you want to full refund or a replacement, you need to return thi... />
Since it is international transportation, it will cost you lots of money. This is a waste of time and money for you.

So this is why I suggest you to keep this item and we can issue y... />
How about 10 dollars as compensation? This is the biggest concession for us. Can y... accept that?"

Nothing like spending eighty bucks online, not getting what you ordered and then being offered $10 to basically "go away", especially from a company that claims to strive for 100% customer satisfaction. I suspect Xmasky's next move will be to slow roll me until the 30-day window for my return eligibility to expire.

That sounds good, I like it. Where will you send it?

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