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Aamdetailing.com Reports & Reviews (2)

- Phoenix, AZ, USA • Mar 08, 2024
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I made an appointment over the phone. They required the payment up front of $531.64. They canceled my appointment on the day of the scheduled service. I called several times to get a refund. They told me it would yake up to 10 business days. On the 11th business day they told me that a manager would call me withing 24 hrs. On the 12th business day i called back after not receiving a phone call and they told me to check my bank account because the deposit is now pending. I checked my account and confermed that the deposit was pending. The next day i checked my account and the deposit was no longer pending and was also not deposited. I feel that this company is a fraud. Their website looks like a well constructed and professional site. Their phone operator staff present as a legitimate professional staff but i still do not have my refund. Stay away from this company.

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- Sherman Oaks, CA, USA
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The service was for mobile detailing for vehicles. I purchased their services to be provided on March 19th (for my girlfriend's birthday). I waited during the time window they provided that someone would arrive to detail the car. No one arrived so I called them directly. They told me that the detailer had supposedly canceled. I was not informed of any of this information and described them as such. I told them I would need someone else to get out there that day or I wanted a refund. The gentleman I spoke with agreed and said they would call around asap and let me know what was going on. I did not hear back for several hours. I called them back, spoke to the same gentleman, and told them I wanted the refund processed. They said they would input it into their spreadsheet and the refund department would handle it on Monday.

I had a feeling something weird was going on and I called them on that Monday (the 20th). I spoke to another person who said that evidently the refund was never processed but they would get it into their tracker and make sure the refund department handles it. They told me it would take 5 - 7 days for a refund to appear in my bank. On the 5th day, I called because they had no new deposits in my bank account. They stated I would have to wait the full 7 days (Wednesday the 23rd). If not, I can call back and they can connect me directly to the refund department. I then called back on Thursday (24th) as I still had not received my refund. They then supposedly connected me to their "refund department". I spoke to a woman who put me on hold several times and couldn't give me direct answers to anything I asked concerning this issue. She stated that she needed to contact the "back office" about it and they would get back to her in 3 - 5 days. I asked her why I couldn't get an answer right away, and she just repeated that the "back office" wouldn't be able to get back to her for 3 - 5 days. I requested her direct line so I could reach her again in case I did not receive the refund. (813-704-2482)

I just called them today, April 5th, and got ahold of the same woman I spoke with from their "refund department" and she apologized. She said she would have to send a message to their "back office" to see if she can expedite the issue. I asked her why she couldn't get someone on the phone asap so we can figure this out and she stated that "the back office does not take phone calls." She said she would expedite the process and that I will hopefully get my refund processed today. I told her I have waited almost a month and that is too long. I told her that I am sure she is a third-party company that is limited in what it can do and that most likely the main company is actually a scam, to which she had nothing to say in response.

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