Acting as Comcast Reports & Reviews (2)
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SCAMPULSE
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SCAMPULSE
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Scammer's email [email protected]
Country United States
Victim Location MN 55426, USA
Type of a scam Tech Support
He checked my SSL information and deleted some that were supposedly pornographic material from www.tube8.com.
He started asking about my online purchases and really focusing on Target. I said I had done that so he got on Target website and found my purchase and my Mastercard number. When he asked me for my security code for Mastercard I said no. He said he needed it to finish fixing the problem. He offered to send someone to me house which I refused. He kept trying to persuade me and I asked him if I could call him back.I told him I had to run an errand. He asked me if I was going to verify this call. I denied it and said I had promised to deliver something to family member. He finally gave up
Total money lost $1,000
Type of a scam Tech Support
He asked me to go to my computer, and he proceeded to give instructions to open Event Viewer and msconfig utilities, and he pointed out several items in these reports that he said were suspicious and indicated that thousands of errors were present and several "services" were disabled that should be running. He showed me that many "special login" attempts had occurred, and that this indicated unauthorized logins. He said he needed to access my computer to fix this, at which point I said I needed to call Comcast to verify his credibility. I mistakenly called the Comcast general # that he gave me with my mobile phone, and of course the answer identified him as legitimate. This number was 888-965-8507, x8033.
I granted remote access and he proceeded to bring up a computer interrogation report that showed that an upload of 75 videos had occurred recently, and that "SSL" protection had been removed from one or more of my financial accounts. In order to restore the SSL protection on my bank account, I would need to login to the bank acct, and provide a code that would be sent to my mobile# via text. I complied with both of these, since at that time I was convinced that he was a legitimate Comcast rep. With these, he said he had successfully re-instated SSL protection. Then, he said he needed to urgently file a report with the "cybercrime dept," and put me on hold while he did this.
When he came back on the line, he told me that the cybercrime dept. had determined that someone in Nigeria was responsible for uploading the 75 videos, and recommended I install a hardware device from a company called “Sonic Wall”, that would guarantee no more intrusion. He said the device cost $499.98, and that I would need to pay for this, but I would be reimbursed by Comcast when a Comcast technician named Rebecca Denver came to install the device later in the same day. He convinced me to pay by pre-paid card. I didn't have any pre-paid card, so he said he would stay on the line while I went to a local store to get the card. He suggested getting EBay cards that totaled $500. I got two $200, and one $100 cards.
At some point during the telephone call, a second person replaced the original caller. He identified himself as Paul Andrew, and gave me ph# 800-934-6489 to call back on if needed.
I provided the caller with the card numbers by typing them into a window he had open on my computer. He said when he submitted the card numbers, two of the cards were rejected and he believed I had entered the numbers wrong. He said because of a restriction in the process, that all three cards were now void, and that I would need to get and submit new cards. He suggested getting GameStop cards this time. Because I was sure that I had entered the card numbers correctly, I became suspicious, and told him I needed to call Comcast at the number on my statement to verify legitimacy. He tried very hard to get me to proceed without doing this, but I hung up on him.
I called a legitimate Comcast #, and got connected to their Security Dept, They checked my account's internet data usage and said there is not unusual or excess usage, and that my usage has been consistently low. I had them check the names and phone #'s of the people I had been on the phone with, and neither the names or the numbers were associated with Comcast. At this point I knew I had been scammed, and proceeded to change username and passwords on my computer and online accounts.
When I checked my bank account online, there was a $500 Zelle electronic funds transfer withdrawal to Angelita Ayala posted. This name was unknown to me. At this point I realized that while logging in to my bank account while on remote access, the scammers had acquired access to my online account, and set up the Zelle transaction. I now was scammed out of $1000.