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[email protected] Reports & Reviews (1)

- Tucson, AZ, USA • Feb 27, 2024
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Received phone call today at 8:21am Arizona time that went straight to voicemail. Voicemail stated the following: "This message is intended for D--- S-----. I am Emma Smith, a Courier [unintelligable]. Documentation will arrive at your current residence or place of employment tomorrow, February 28, between three and five. If she cannot reach him at the location, it will be documented as a refusal to be fined. The proceedings will continue without him [unintelligable]. If you have any questions or concerns prior to our arrival please contact the filing party's office directly at 866-749-2903 and refer to your file number K411864. David, you've been officially notified." I called the number and gave the person who answered the file number, claiming his name was Mike Sellers. He proceeded to tell me that there was a civil action suit against me from US Bank from a bank account from 2007. He gave me my prior address and the last four digits of my social security number, and told me if I pay them $577.34 directly that not only will I avoid it going on my credit report, but I also will not have to pay the legal fees associated with this civil suit, to the total of $806.33. He told me this was a legitimate collections company, and that they would even verify this payment via Docusign. He asked for a payment card number, told me they do not accept Mastercard or check, and I gave him my current Visa debit card number. He then asked for the expiration date and the CVV, and I gave them to him. He then sent me an email to "authorize payment" from [email protected] with the subject line, "NRS BILLING sent you GENO DS via PandaDoc", with a link from a service called "PandaDoc", to a website with a document titled "Credit Card Authorization and Settlement Release Form". This document stated a phone number (844-903-1959) and email address ([email protected]), my full name, address, the "Original Creditor" (U.S. Bank N.A.), "Original Account Number" (104776617771 [not a real account #]), a statement ("All information contained here will remain confidential. In order for our company to uphold the most compliant process for your transaction(s) we request that you review the information listed below. Upon your review please sign and date this authorization form to finalize this arrangement."), "Down Payment/Date:" (NA), "Terms of Payment" (1), "Payment Aount(s)" ($564.43), "Payment Plan Start Date" (02/27/2024), "Final Payment Date" (02/27/2024), "Total Payment Amount" ($577.43), and another statement ("??I authorize NRS on behalf of NRS Billing Services LLC to uphold the referenced terms as stated above. I agree that I will uphold this arrangement in accordance with my issuing bank cardholder agreement. The debit will reflect as “NRS Billing Services LLC”."). There was then a signature line, which I proceeded to e-sign with my full name, a date (2024-02-27), and a final statement ("Upon clearance of funds, your account will be considered Paid in Full, and paid in full letter will be sent. You may use this to update your credit report. If you should have any questions, please contact your service representative. Please be aware that all cancellations need at least 24-hour notice of the scheduled payment. You may contact your representative at the number listed above or email us at [email protected]. Failure to comply results in payments to be processed on the original payment date. Any questions or concerns please contact payment processing at 844-903-4959. Federal law requires us to notify you that this is a communication from a debt recovery corporation. This is an attempt to collect a debt. Any information obtained will be used for that purpose."). After I e-signed this document on PandaDoc, "Mike" gave me a confirmation number (H53453) and told me that his "secretary" would send me a confirmation email verifying that the account has been paid, which I never received. He told me that this action meant that the civil suit would be dropped, and that the courier would be cancelled, so I "wouldn't have to worry" about that anymore. After this phone call, I called US Bank to verify this collection information. US Bank told me that there was no account under this number, even in my name, at any point in history. They also told me there was no collections being attempted in history, and that the statute of limitations in any state would have already been crossed for any account from 2007. They told me this seemed like fraud, and to contact my current bank in order to stop the payment. I called my current bank (USAA) which I made the payment from, and told them that I had been the victim of fraud, and they immediately canceled the card I gave him, after giving them the details of the interaction. USAA said that since the payment was still "pending", that canceling the card would cancel the payment and it would not go through. However, if it did not cancel it and the payment did go through, they would give me an advance for my missing money until the funds could be recovered.

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