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ADO Impostor Reports & Reviews (1)

- San Francisco, CA, USA • Jan 25, 2024
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Me and my partner arrived at Cancun Airport and before exiting, we purchased two tickets on the ADO bus to take us to Playa del Carmen, where we would then catch a ferry to Cozumel, our final destination. Upon exiting the airport building and past the last checkpoint, we were trying to figure out where the bus was and a man with a laminated paper with “ADO” marketing on it, approached us and asked us if were taking that bus. We said “yes” and asked if he could point us in the right direction. Then, he proceeded to go on a spiel about how the bus is two hours behind because of all the traffic and that the bus we were planning on catching (which we were told was going to leave in 15 minutes by the ticket person) had actually left early because it was already full. He then told us that ADO works with the local taxis and that we could take a taxi to Playa for only $10 USD total ($5 per person, he said). He said that he would take our bus tickets and then ADO would reimburse the taxi companies and that’s how it all worked when ADO was running behind like this.

We really didn’t want to miss our ferry and an extra $10 was’t terrible. If we missed the ferry we’d have to pay for extra accommodations in Playa. So, we agreed and he put our stuff in a waiting taxi. We got in the taxi and a woman got in the front seat. She pulled out a credit card machine and it showed $5 on the screen. I just assumed we were going to have to swipe twice for whatever reason. We had originally intended to use cash, but then figured we could save our cash and just use the card. So I swiped and then she asked if I wanted a receipt. I said “yes”, and input my email. Then she said good bye and kind of ran off. We just figured the man didn’t communicate with her about it being $10 and that she made a mistake. Then we were off.

About halfway through the ride, I checked my account and saw that I was charged $422.40.

I received one email from them for $5 (pesos). I tried to report this as fraud to Capital One, but because I gave my card, they said it wasn’t technically fraud, to wait for the charge to go through and if it was for the $422, I could dispute it. They have since rejected my dispute numerous times.

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