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Adorable Wears

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Adorable Wears Reports & Reviews (1)

- Plainfield, IL, USA • May 21, 2024

Despite my attempts to resolve this issue directly with the seller, the situation remains unresolved, prompting me to seek your assistance.

The items I received do not match the photos displayed on the website. I suspect that the store is using photos from other small shops to misrepresent their products. I ordered three items, but the items delivered are completely different from what was advertised. Specifically:

The materials used are cheap polyester, contrary to the website's claim of using organic, breathable materials.

The shop's website indicates a UK location, but the items were shipped from China.

One item has illegible text with half-missing letters.

Another item has streaks across the front from poor-quality printing.

I have reached out to the seller, offering to return the items if they provide a prepaid shipping label. Unfortunately, the seller has only offered a partial credit, which I find unacceptable given the falsified and damaged nature of the merchandise. It is unreasonable for me to spend over $30 on return shipping for products that were misrepresented.

I believe this company is deliberately deceiving customers and exploiting the situation, as I have discovered several other customers experiencing similar issues. As a loyal PayPal user for over 18 years, I am hopeful that PayPal will take appropriate action against such practices and support me in resolving this dispute.

Thank you for your time and assistance.

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