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AEP Reports & Reviews (22)

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Called me, with the number 12032585443, when I answered the man said he was from the electric company and that my account was delinquent, missed the last 2 months of payments, and the power was going to be shut off in the next half an hour if I did not fix my account. He said they sent notifications, and I said I never received notifications of the change in the autopay system. I checked my AEP account and it did not say that is was behind on payments. I checked my email for confirmation that the payments were made and I checked my bank account that the payments were made. The man said he would get my account on hold but it could take up to 24 hours before they could process my account and that I needed to pay the $531 and some change balance so they could start the investigation. I got a bit feisty with him and he said he would transfer me to his manager. The woman, Emily Silver, came on and tried to explain this all again. I realized this was a scam when she kept insisting that nothing could be done until I paid the balance, but could not explain where the money that came out of my account was. Then I also told her that I wanted my husband to call her back and to give me her number. First she wanted my husbands name, and I said his name is on the account. She kept reminding me that the power would go out in just a few short minutes and I told her I was not giving her money until she explained this all to my husband. I demanded she give me a number and a name. She finally did, along with a confirmation number. After looking the number up, 18009476127, it is registered to China and the name, Emily Silver, revealed a famous Olympic swimmer. Needless to say, I contacted AEP and checked that my account was correct and all was fine.

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A different number shows up on the caller ID each time. The calls happen several - up to 20 times daily, at our office (Shawnee Veterinary Hospital, Lima OH). A recorded message sometimes plays when we answer, and sometimes they immediately hang up. The recording asks if we would like to receive a gift card for paying our electric bill on time, and to press a number if so. Once we are connected to a person, they sound like they are from a foreign country and usually hang up on us immediately because we ask them not to call back. Any time we ask details about them or why they are calling, or tell them we know it's not AEP, they hang up immediately. One gentleman stated that "yes, it is AEP", but we could not keep him talking. Here is a list of numbers on the caller ID if it is helpful. We don't know what to do, since this is from a different number almost every time. V11813245500368 419-220-0587 V11813163400367 419-220-0505 V11812562900369 419-220-0323 V11812473600367 419-220-0133 V11812400800368 419-220-0648 V11811593200367 419-220-0897 V11811000600368 419-220-0141 V11810553100369 419-220-0264 V11810460600368 419-220-0979 V11718333000367 419-220-0653

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I received phone call claiming to be from AEP stating that this was a shut off notice call telling me they were going to disconnect my service. I was asked to verify my name and address. I told them payments were always sent out when they were received. Caller stated if I paid them $900+ figure that they could help stop this from happening. Our monthly bills have always been paid timely and payment due was just sent out just last week. I felt confident that there was no reason for a cut off. I asked more about the $900 figure since I had never had a bill that high in my life and that I was not going to pay it. They wanted it in prepaid cards and I realized at that point this was definitely a scam and hung up on them. I just want others to realize that this is a scam in case it happens to them.

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- Beaver, OH, USA
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We received a call weeks ago, and received a call today 2-4-2021 around 10a.m. they said they were AEP electric and that we had been overcharged on our electric bill and we had a rebate coming back did we want it. We hung up at that point. It sounded like a live person with a female foreign accent.

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- Findlay, OH, USA
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"Jason" called and told me that I was $489.43 past due on my AEP account and I know that I am not. When I asked him for my account number because I was suspicious, he immediately hung up. My phone identified the call as coming from East Palestine, Ohio.

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- Columbus, OH, USA
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a man said he was from AEP collecting a payment for a meter they installed on a certain date and that if i dont pay 500 my electric would be turned off. i called aep and they said no thats wrong and a scam

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- Corpus Christi, TX, USA
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Business was reach to pay the required $998 deductible to change out the power meter readers.

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I received a call from AEP with an automated message saying my electric was going to be turned off for non-payment in 30 minutes. They left a call back number of 844-892-4192 so I called. They asked my phone number and name (I only gave them my first name) and when they asked for my street address I told them they needed to tell me that since they should have my account info if they had my phone number. I repeated this when he asked again and they hung up. I think he knew I was on to them!

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- Lancaster, OH, USA
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I got an automated message from AEP indicating they were going to shut off my power in 45 minutes. The number in my caller ID 614-205-0356. I pressed one, and the message was leave your name and number, and we'll call you back.

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- Columbus, OH, USA
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I got a call this morning from a foreign man who I had trouble understanding. He said he was AEP. He said my AEP bill was past due on my rental property. He said someone was on their way to shut off my electric. He said "You go ahead and call them." I could hear a lot of people in the background.

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- Columbus, OH, USA
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Caller, John Garcia, said he was from AEP and our electricity would be turned off today if $698.75 was not paid in cash today. Even though I had copies of checks issued to pay the bill last month, he said check had not been received. Gave me instructions to take cash to Speedway where I would purchase Money Pak cardboard green card and call him with numbers on the card. I called AEP 800 number and they said it was a scam and our account was paid up to date. 

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Man claiming to represent AEP offering electric rates at 30% off for 1 year for senior citizens yet the rate quoted was twice the rate we are now paying.

Caller did get AEP billing info then attempted to get natural gas supplier info. At this point caller was told no and the call was terminated.

A call to AEP confirmed that he did not represent their company.

Caller was quite insistent and most likely came from a call center in India.

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Said the American Legion was behind on their electric bill and was scheduled for disconnection, left a phone number and name for someone to call. AEP Christian 800-988-8961, $1481.27 past due. The message ended up with me after several officers. I checked our bank, checks from each month had cleared from AEP, I called the number. Spoke with Dave, he knew our account number, our checking information, how much our bills were. ??? Claimed to be from AEP, said I had to go to a store on 907 or 901 S James Rd and pay CASH, $782 for the check that had not been received yet this month. Yes I had just mailed a payment on Saturday, and we would be credited, or our check returned. ?? Pay by Money Pac, with cash, I asked why? Can't they just take a check by phone??? He said let me try to run it, came back no it's too late, it already in termination, they are on the way to shut it off. HUMM?? OK, so can I go to Kroger, no only this one store in your area. OK now I am suspicious, but he does know everything about our account. I hang up, call AEP, and yep, FRAUD, I call him back, he remembers me, swears he is with AEP. Yea right.

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I own a small business,Caller stated he was from AEP and that I was 60 days late on electric bill and technicians were in route to disconnect my service wanted me to make a payment of $490.00 to keep it turned on. I insisted I was not behind. He kept wanting me to make a payment and I told him I was not going to. He said the phone call was being recorded and wanted to know if I was going to make the payment or does he send the technicians. I told him I was not going to pay what I didn't owe. After I hung up I called my utility company and she said I was all paid and that I was not the only one.

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AEP because I've been such a good and loyal customer, I'm eligible for free stuff. He asked me to provide the information from my electric bill. He had an Indian accent. I said no.

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- Abilene, TX, USA
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I received a call from (361) 232-5534. The gentleman stated that he was with AEP, and wanted to assist me with an urgent issue. He asked if I received a pink slip for a disconnect at my address. He did provide me with my actual address and had my last name correct. He stated that a technician was on his way to disconnect my power. He provided me with a phone number (361) 232-5534 and extension 2004 that I could call to make a payment and they would stop the technician from turning my power off. The only problem with their well thought out plan, is that I have TXU as my energy provider.

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People call in spanish threatening to shut off electricity to the house if we do not pay $300 within 45 minutes.

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Man called my office and told my wife that the electric bill was past due and there were utility men heading to my house to turn off the power unless we handled payment. The payment needed to be paid by something that could be purchased at Dollar General. To make a long story short, it was a scam... the mans name was Matt Vincent Kelly.

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- Fort Wayne, IN, USA
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They had called my business on Wed. April 12th, saying that I had an balance due on account, and they were going to shut the power off in less than 45 minutes if I didn't get it paid. I was told to call the 1-800-520-2530 number and find out where I could make a payment. They said that they couldn't take any credit, or checks, because it took 12-24 to process, only a cash payment could be made. When I called this number I was told that I had to go to the closes spot which was CVS and get a moneypak and send $350.00 right away before the service man came to shut power off in my school. The person name was David Harris. I called AEP directly only to find that it was a scam. I called the police dept, and they said to contact you.

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- Corpus Christi, TX, USA
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A man called and said my lights were going to be disconnected at 4pm ,that was not true I called light company and was told no such thing was going to happen.I called the number back the man i spoke to put me on hold and didn't come bake to the phone. I then called back and the phone was disconnected., I then called from another phone and the phone worked just fine. A recording said this is AEP.

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