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Air Travel Pad Reports & Reviews (3)

• Sep 17, 2024
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I have yet to receive a refund or anything ... This is what happens when you call southwest airlines to change a reservation?

From: "Reservations ."
Date: July 7, 2024 at 6:06:50 PM EDT
To: [email protected]
Subject: Southwest Airlines Refund Confirmation - Christopher J Barron



Dear Lisa,

I hope this email finds you well.

This is to inform you that your booking was re-booked and we charged a new amount as per the same fare available.

As a result, we are initiating the refund process to ensure that you receive your money back promptly. Rest assured, your satisfaction is our top priority.

Here are the details of your refund:

Confirmation Number: #3JFE8A
Refund Amount: $ 832.77Including base fare and taxes.
Refund Method: Visa card*************5529.
Expected Refund Duration: 01-2 Billing Cycle(45-60 Business days)
Expected Date of Refund : 08/29/2024 to 09/05/2024
Refund Reference Number : WNTKTREF5262530675275
Note: Refund will be initiated within 07 working days ,it may reflect in your account within 1-2 billing cycles.

If you have any questions or concerns regarding the refund process, feel free to contact me at my direct line number 229-299-4212. We are here to assist you every step of the way.

Once again, we sincerely apologize for any inconvenience this may have caused. We value your business and appreciate your understanding in this matter.

Thank you for your patience and cooperation.

Thanks & Regards
Shawn Smith
Sr. Travel Consultant
229-299-4212

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a well known Airline used "[email protected]" to book a compensation flight using a different Airline after my initial flight was cancelled. I then cancelled the flights via Turkish Airlines directly and the "refunded money was routed through Airtravelpad.com's method of payment and not mine. the phone number the company advertises does not work, nor does their support email address. after conversing with United Airlines, Turkish airlines and my bank, neither company could get in contact with the websites owner or operators. Scam website.

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Company posing as an airline company, makes the booking request, takes the information and repeats process over and over again. Official airline said they kept doing this. My credit card company said they used two different names; Tripps and Clear Flight LLC. The lady, Carol, said she was with AirPadTravel. There was also a trip booked to India and Canada that was placed without my knowledge. This company is a fraud and should be investigated.

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