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SCAMPULSE
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SCAMPULSE
If you know any contact information for Airline Tickets, help other victims by adding it!
Scammer's website FoggyFly.com
Scammer's address 3524 Silverside Rd #35b, Wilmington, DE 19810, USA
Scammer's email [email protected]
Country United States
Victim Location CO 80503, USA
Total money lost $708
Type of a scam Travel/Vacation/Timeshare
Several hours later, I was contacted both by email and phone, stating that the tickets I had purchased were "Basic Economy Restricted" class, which not only does not include any checked bags or seat selection (which I of course wanted, and checked for in the restrictions), but does not even allow the option of purchasing these as upgrades (I have subsequently verified with Delta that there is no such restriction and purchasing the upgrades is always an option). The FoggyFly.com representative told me that, if I wanted those things, They would have to charge me an additional $881.71, making the total cost $1589.99 (more than double the original price.
When I refused this and informed them that they did not disclose these restrictions to me prior to purchase, they attempted to tell me that I had agreed to terms prior to purchase that prevented them from refunding the money (even though they hadn't provided me with tickets yet and still haven't). There were no such terms displayed either prominently, in fine print, or otherwise (they went so far as to walk through the website with me and were unable to show where they were). They offered to book different (more expensive) flights instead, but none were even close in price or workable for my needs.
They tried to pressure me to make a decision on the spot, saying that the other flights could only be held for half an hour or an hour (depending on who I was talking to), and tried to tell me "you're getting tickets at 40% off, what did you expect?" (or "60% off", again, depending on who I was talking to), and that a refund was not going to happen. I told them that I would contact them if I needed them any more. I will be stopping the charge through my credit card company.
Scammer's website Airfarewatchdog-Jetcoast-Flyodeals
Scammer's email [email protected]
Total money lost $750
Type of a scam Travel/Vacation/Timeshare
Your Chat Transcript
Thursday July 27
User:[7/27/23, 2:21:04 PM]Welcome to the Spirit Chat Service!
Agent:[7/27/23, 2:21:06 PM]What is your preferred language? / ¿Cual es tu idioma preferido?English, Spanish
User:[7/27/23, 2:21:09 PM]English
Agent:[7/27/23, 2:21:10 PM]You may click below to chat with our virtual assistant. Our virtual assistant is a chat bot powered by Quiq, our third-party service provider. By engaging in this chat, you acknowledge that we and our service-provider will monitor, record and maintain a transcript of this chat. For more information, please see our privacy policy.How can we assist you?Privacy Policy or Chat Now
User:[7/27/23, 2:21:14 PM]Chat Now
Agent:[7/27/23, 2:21:15 PM]We’d love to help! Please select one of the following options.If at anytime you would like to return to this Main Menu, simply type "Main Menu".My Trips, Flight Details, Change or Cancel Flight , My Flight was Cancelled/ Delayed, Create New Booking , Luggage, or General Information
User:[7/27/23, 2:21:18 PM]My Trips
Agent:[7/27/23, 2:21:18 PM]Which do you need help with today?Delayed Flight , Add Bag, Add Seat, Add Special Assistance, Add Optional Service , Fees/Charges, Resend Confirmation Email , or Main Menu
User:[7/27/23, 2:21:32 PM]Resend Confirmation Email
Agent:[7/27/23, 2:21:32 PM]Ok, let me help you with that! Do you have your confirmation code handy?Yes, No, or Previous Menu
User:[7/27/23, 2:21:40 PM]Yes
Agent:[7/27/23, 2:21:40 PM]What's your confirmation code?
User:[7/27/23, 2:22:05 PM]NE8WGV
Agent:[7/27/23, 2:22:05 PM]Now, can you provide me with your last name exactly as it appears on your booking?
User:[7/27/23, 2:22:13 PM]LOVELACE
Agent:[7/27/23, 2:22:14 PM]Thanks! One minute while we look up your booking.
Agent:[7/27/23, 2:22:16 PM]Looks like your confirmation code and/or name doesn’t match a reservation.Would you like to try entering your info one more time?Yes or No
User:[7/27/23, 2:22:40 PM]Yes
Agent:[7/27/23, 2:22:40 PM]What's your confirmation code?
User:[7/27/23, 2:22:51 PM]GITYFG
Agent:[7/27/23, 2:22:52 PM]Now, can you provide me with your last name exactly as it appears on your booking?
User:[7/27/23, 2:23:00 PM]LOVELACE
Agent:[7/27/23, 2:23:00 PM]Thanks! One minute while we look up your booking.
Agent:[7/27/23, 2:23:14 PM]My apologies, our servers failed to process your request. For security purposes, we've cleared the information that was entered, if any. If you would like to still request to resend your confirmation email, you need to start all over again, or you may talk to a Spirit Agent to help process your request.I'm all set!, Speak to Representative , or Try Again
User:[7/27/23, 2:23:30 PM]Speak to Representative
Agent:[7/27/23, 2:23:31 PM]We appreciate your patience while we transfer you to the next available Spirit agent.
Agent:[7/27/23, 2:28:01 PM]Hi SHAKORA, thank you for contacting Spirit Airlines. My name is Sebastian and I will be more than happy to assist you with resending confirmation Email
Agent:[7/27/23, 2:29:14 PM]I can certainly understand how that would have been frustrating for you. Please allow me a few minutes to look into this so I can assist you further.
Agent:[7/27/23, 2:29:19 PM]Please verify your reservation by providing three (3) of the following pieces of information:• Email address on file• Confirmation Code• Guest Name on the Reservationo Passenger(s) nameo Contact info nameo Person who purchased the flight• Travel Date• Address (Billing/home)• City Pairs
User:[7/27/23, 2:31:52 PM]GITYFG, [email protected], Shakora Lovelace, Jimmette Lovelace Parker, Rashaad Timmons
User:[7/27/23, 2:33:00 PM]7/28/23 from atlanta yo detroit
Agent:[7/27/23, 2:33:27 PM]Ok, so I have re-sent to "[email protected]" and also to "[email protected]". Give it a minute to refresh and let me know if you have received it.
User:[7/27/23, 2:33:55 PM]The address is [email protected]
User:[7/27/23, 2:34:34 PM]So I do have a flight because when I use my app it states there is no information
Agent:[7/27/23, 2:34:50 PM]Well, I hope you have read " I have re-sent to "[email protected]" and also to "[email protected]". "
Agent:[7/27/23, 2:35:21 PM]You can view your flight information under your reservation at www.spirit.com without being logged, or via our Spirit mobile app. Select "My Trips" tab and enter your last name and confirmation code.
User:[7/27/23, 2:35:47 PM]Yes I was on the mobile app and could not see it
User:[7/27/23, 2:36:22 PM]On the app it states it can not find my flight
Agent:[7/27/23, 2:37:04 PM]Go to "my trips" and it will ask you for your reservation code and last name. The last name is saved in capital letters "LOVELACE" maybe that is why it does not let you see it.
Agent:[7/27/23, 2:38:28 PM]Also, do you have a free spirit account?If yes, let me know which email did you use for linking reservations with Spirit's account.
User:[7/27/23, 2:38:38 PM]It still says sorry can't find your trip please contact customer service
User:[7/27/23, 2:39:00 PM]Yes I do and I used the same address of [email protected]
Agent:[7/27/23, 2:41:48 PM]Well, how do I explain that I have already seen your reservation on "Spirit.com" without being logged just using the last name "LOVELACE" and the reservation code "GITYFG".I will link your Spirit account to the reservation first for you to see it. second, for you to receive miles/flight points. Allow me a second meanwhile I link account with reservation.
User:[7/27/23, 2:42:50 PM]Ok thank and I am not sure how you can explain anything, that is why I was contacting customer service in the first place.
User:[7/27/23, 2:43:28 PM]Like I said I was able to see it yesterday and I believe I did the pre-check in process for the flight to speed up the process at the airport.
Agent:[7/27/23, 2:46:01 PM]Oh well, look, I have already linked it, so if you have seen it before, it might be a website/app issue. Try to look for it again, if You can not, give it around five minutes or try on another device or PC. Is there anything else I can help you with today?
User:[7/27/23, 2:46:37 PM]I looked at it online and it says status of canceled and I did not cancel my flight?
Agent:[7/27/23, 2:48:40 PM]What? Let me review your reservation information.
Agent:[7/27/23, 2:50:38 PM]Let me ask you, the reservation was paid with reservation credits, right?
User:[7/27/23, 2:52:46 PM]I paid with a credit card through a 3rd from airfarewatchdog. The 3rd party company is flyodeals with outbound flight from Atlanta to Detriot 7/28/23 6:00 am arriving at 7:57 am.
User:[7/27/23, 2:55:03 PM]My flight back is from Detroit to Atlanta on 7/30/23 from 6:52 am arriving in Atlanta at 8:50 am. The outbound flight number is NK768 Atl-Detriot, and Detriot to Atlanta flight number NK1561 leaving 6:52 am arriving in atlanta at 8:50 am
Agent:[7/27/23, 2:57:21 PM]Thanks again for waiting. I'm still working on your request but will be right back! /
User:[7/27/23, 2:57:33 PM]Thank you
Agent:[7/27/23, 3:01:43 PM]So let me explain to you. Your flight was canceled today at 1:45 pm. the manifest says: " ***CREDIT SHELL FRAUD. PNR CANCELED*** " The reservation was paid with reservation credits from a reservation from another person, credits owner is "Robert" and claim for them.
Agent:[7/27/23, 3:02:31 PM]As you paid to a third party/ travel agency, and no payments were received by Spirit, I will have to ask you kindly to contact your travel agency and make the proper claim.
User:[7/27/23, 3:06:33 PM]Thank you I will contact them now
Agent:[7/27/23, 3:06:52 PM]Is there anything else I can help you with today?
User:[7/27/23, 3:07:20 PM]No thank you
Agent:[7/27/23, 3:07:31 PM]It was my pleasure to assist you. Thank you for choosing Spirit. Have a great day.
So I reached back out to flyodeals who stated your not being scammed we had to change the confirmation code and not to worry my flight is confirmation number with boarding passes this time.
Scammer's website www.travoport.com
Scammer's email [email protected]
Country United States
Victim Location CA 94901, USA
Total money lost $1,200
Type of a scam Online Purchase
I first got an email explaining someone was reaching out to me and I called your company immediately. I spoke with a woman who informed me that the tickets I purchased do not allow me to bring any bags. I asked her clearly to confirm to me that this was the reason I was being reached out to.
She said yes, she then let me know if I desired I could purchase upgrades to these tickets for around $750 for the three. I told her that I think this is a very bad deal and I would not like to accept her offer to upgrade.
I then let her know I would more than likely cancel the tickets, however I would first reach out to Delta and see if there are any better options.
The next email I saw informed me that my tickets had been cancelled, I called to ask why and I was told that if I wanted the same tickets, I would have to purchase them again at a higher rate.
This is obviously an issue as I never requested the cancellation in the first place. In fact, this sounds like a scam.
I now have no tickets and I am being pressured to pay more money if I want airfare for my families trip. I have already made plans which are unable to be undone. This issue is forcing me to pay the company more money or else pay to rectify the issue with another travel company now that prices are higher and I no longer have a guarantee there will be availability to travel.