All Inclusive Caribbean Deals Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for All Inclusive Caribbean Deals, help other victims by adding it!
Scammer's address Cancun Quintana Roo Mexico
Scammer's email [email protected]
Country United States
Victim Location CA 92123, USA
Total money lost $400
Type of a scam Other
- Vacation #1 - 4 nights (for 4) at any of the resorts located in Orlando, FL, Cancun, Puerto Vallarta, or Cabo (have 18 months to use it).
- Vacation #2 - is a bonus vacation of 5 nights (for 4) at either Costa Rica or Punta Cana (an add'l 12 months to use this)
- Vacation #3 - 2nd bonus vacation of 7 nights Dream Week up to 6 people for accommodations only. (an add'l 2 years to use this)
She further explained that for the first vacation that there would be a one-tie booking fee or $150 (or $160 if high season) and that we would need to attend a 90 min timeshare/sales presentation on the second day of arrival. But that there would be no other fees and no taxes. She also explained there would be no booking fee for the other two vacations. Because the first two vacations are at All Inclusive resorts, I asked what the AI fees were. She said those were included and no add'l cost. When I asked her how much the vacation package was, she said $1100. I started laughing on the phone. She responded back with their "best - bottom of the line deal". Which was $399. I asked if that was for each vacation or all 3 vacation. She said, all three vacation. That should have been red flag # 2. She explained that the resorts give them the deep discount deals in exchange for us sitting through the sales presentation in hopes of you becoming an owner. And that is why she is able to offer such a good deal.
I then asked her for their website, because I wanted to see if they were legit and what kind of resort we were taking about here. She gave me the name of the website: www.allinclusivecaribbeandeals.com. I pulled it up and browsed through the website while on the phone, but didn't have much of a chance to look at it in great detail.
While she was talking, I was typing in searches for their name "All Inclusive Caribbean Deals + Scam" and using other words like "fraud" and nothing was really coming up. I also, couldn't find anything on the ScamPulse.com website either. I asked the lady (Melissa Martinez), how do I know this isn't a scam. She responded back that they are real company, located in Cancun, Mexico and provided me with her employee ID ( MM228) and her contact number of 855-398-9693 x616 and that I could call that number if I needed anything. She explained that if I am interested, she will forward me to the "verification" department and they will verify the terms and conditions and provide me with a contract and that she will schedule me for a "Welcome Call". I started to became more comfortable that they were a legit company and said "okay", I'll do it.
She asked for my credit card # over the phone and I gave it to her. She said that nothing has been run yet and that she will be transferring me to the verification dept next. I said okay.
She transferred me to John Fernandez (EE ID: BCL334 at extension 834) who verified the above but had $400 listed as the price (instead of $399). One dollar, no big deal. I didn't say anything. He explained that he will be emailing me the contract and will be running my card. He asked whether it was a credit card or debit and which bank. I thought that was a little odd, but who knows maybe Mexico needs this information. He runs the card and explains that the bank needs my authorization. A moment latter, I get a "fraud alert" text from Chase asking me if I made this purchase. I explained this do John and he says I need to accept it in order for it to go through. I explained to John that it says, "Hotel Ojo De Agua Pue", not "All Inclusive Caribbean Deals". He said that was "okay" and that was them and that is the location that they work from. I said okay and approved the transaction. This probably should have been red flag #3. I didn't notice it at the time, but the amount is also different. It wasn't for $399 or for $400, it was for $392.78. Which I thought was odd. I should have noticed that and that should have been red flag #4.
After the transaction was run, I remember that Melissa said I would need to sign something first. But I hadn't signed anything yet. I asked John about this and he said that he will email it to me today (3/13/20). He also said he was emailing me now, because he will need a copy of my credit card as well as a copy of my drivers license. At this point, this is when I "woke up" and was like, "wait a minute???" I explained to him that I am not comfortable giving copies of my ID and credit card to anyone. He explained, because they are in Mexico that the Bank of Mexico requires it. He said I could black out certain information and would email this to me.
I got his email below (went to my junk folder) which did not tell me what I could black out:
[email protected]
Fri 3/13/2020 4:30 PM
Hi Lisa,
You can send your ID and Credit or Debit card to this email so we can activate your package.
Best regards!
JOHN FERNANDEZ EXT 834
Toll free USA/Canada: 1-855-398-9693
Website : www.allinclusivecaribbeandeals.com
Office hours: Monday-Friday 10:00 am to 7:00 pm (Central Time)
Do not purchase flights until your reservation is confirmed in writing. Do not scratch or make changes on the forms. Comments should be sent by e-mail.
I also received an email from [email protected] with a single page "terms and conditions" document (I will try to attached it to this report) for me to sign. But they already ran my credit card before I signed.
I called John back at the number provided: 855-398-9693. I hear typical call center "hold music" and then is answered to a live person (customer rep). The guy asked for my customer booking number and he was not able to find me. I explained that I just talked to John may be 10 mins ago and he may not have everything in the system yet. Asked to be transferred to his extension. He asked me for my name, I provided my first name and explained again, we were just talking 10 mins ago. The guy was very hesitant to transfer me. He did, but the John I got sounded a little different and I don't think that was the same John as he didn't seem to remember talking to me. I explained that I am again, not comfortable emailing copies of my ID and Card to them. He said that is a Mexico requirement and they have to. I asked if they had a secure website or secure email and explained I wasn't comfortable just emailing. He said no, but that I could text it to him. I explained that I wasn't comfortable with that either. This was a huge red flag for me. He said I could fax it to them. I said okay. He gave me fax number: 866-207-1727. I confirmed the "welcome call" again for tomorrow (Saturday) at 9am PT (11 CT). So by this time, 2 or (possible 3 people) have confirmed my welcome call to go over all of the details.
So now at the time of writing this on mid-day Saturday (less than 24 hours). I did not get a call from them at the pre-scheduled time of 9 am PT. While waiting for the call, I did additional internet searches and discovered that their website domain name was recently registered 11/6/2019:
Via https://www.whois.net/ search and via https://www.scamdoc.com/view/178165
Domain Name: ALLINCLUSIVECARIBBEANDEALS.COM
Registry Domain ID: 2451990586_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Updated Date: 2020-01-09T18:09:26Z
Creation Date: 2019-11-06T03:44:30Z
Registry Expiry Date: 2020-11-06T03:44:30Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: 480-624-2505
Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
Name Server: NS1.USM80.SITEGROUND.BIZ
Name Server: NS2.USM80.SITEGROUND.BIZ
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of whois database: 2020-03-14T19:14:34Z <<<
I started looking at the website closer and noticed that it really wasn't put together very well. At initial glance it looks legit, but when we look at it closer it is very template-y and a intermediate user could actually create their site. The site isn't really maintained by a "real" web developer. They stuck to the template. There is also a functionality flaw when you roll your cursor over the "resorts in mexico" section. It looks as if they got "tired" after doing Cancun. Most of the other locations, just have one resort at that site.
It is also missing their physical address. The contact info listed is:
AllinclusiveCaribbeanDeals.com
Cancun, Quintana Roo, Mexico
Tel 1 855 398 9693
[email protected]
www.AllinclusiveCaribbeanDeals.com
It doesn't have a "privacy policy" or any other typical "fine print" links on American website. I wasn't able to find them on any other website. I wasn't able to find their physical location. When I search for "AllinclusiveCaribbeanDeals.com Cancun, Quintana Roo, Mexico". Only their site comes up, not other sites that reference them. No reviews, not references, nothing.
I decided to call some resorts to see if they have heard of them and if they do business with them. I called two places Sunset Royal in Cancun and Villa Del Palmar. Neither place could verify them, but said they work with multiple 3rd parties and could be okay. When speaking with Villa Del Palmar (call center was in Las Vegas - speaking with Americans). They said they deal sounded too good to be true and may not be a legitimate company. But none of the three people I spoke with there could confirm or deny.
https://www.sunsetworldresorts.com/resorts/sunset-royal-beach-resort/
cabo.villadelpalmar.com
When an hour and half had gone by and still no Welcome call from All Inclusive, I called them at the provided number 855-398-9693. I explained I have been waiting for my call and still nothing. I explained that I wasn't able to verify them as a legit company and I think this is a scam and I want to cancel. The guy that answered asked for my customer #, I provided it and he said my name and placed me on a long hold. Another lady answers and says I can't cancel because I already authorized it. I explained that I was suppose to sign the contract and didn't and (they) you guys ran my card early. I also explained that they were supposed to call me this morning for my welcome call and to further discuss the ID piece. And they did not do that. She said that they called me last night 19:00 (which is not what was scheduled). I looked at my phone and saw no missed calls or voicemails. I explained that to her and she basically called me a liar because it was documented in their system. I verified my cell # as correct and explained again, nobody called. I asked if they left a vm and she said she didn't know. But yet, they record their calls and have detailed records. Hmmm. But no notes around a voicemail and no offer for the "welcome" call now? No offer to "make things right" now.
I explained that I wasn't able to verify they are not a scam and that I believe they are committing fraud. She became confrontational with me and said I do not have the qualifications to determine that and that I still cannot have a refund because "I authorized the charges". I explained that authorizing the charges or not still doesn't make this not a scam or fraud or entitles you to the money when I haven't received what your sold me. She again didn't offer to calm my concerns or apologize for my experience, or try to re-schedule that call or really anything to make this right. She became even more confrontational, basically say "too bad" no refund. I explained that I will call my bank and report them. At that point, she hung up on me.
At this point, I am still not 100% sure they are a scam. At a minimum they are a poor company to do business with. I am only taking the time to fill this very lengthy report our because I wasn't able to find any credible information about them and I want to help other Americans who may be truly interested in timeshare opportunities not be taken advantage of.
Hopefully ScamPulse.com can investigate and post their findings