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Allstarmoverstorage.com Reports & Reviews (3)

- Orlando, FL, USA • Dec 21, 2023

I was quoted $910 for my move I made it very CLEAR TO GREG my sales person that I couldn't affordanythingover that amount, he assured me not to worry about anything. I was asked to pay $310 deposit prior to my appointment time via cashapp or venmo. Venmo as well as cashapp declined the payments saying for my protection because I believe the company if FLAGGED by

both platform due to customer complaints. At the end I was charged 450 instead of 310 for my deposit and I was told to pay the rest once the movers arrived on 12/21/23. I had an appointment between 12-1 pm next thing I know I received a call at 7am saying the movers were on the way, I was completely confused as I was still sleeping on pain medicine due to surgery. When they arrived I asked why I wasn't given the heads up about the change of schedule and the driver said because the customer who had the early appointment canceled and honestly, I don’t believe that to be necessarily true because the same thing happened to me. I was expecting to pay the rest of my balance which was $460 however I was told that I needed to pay $2,730 and if I don't THEY WILL NOT MOVE MY STUFF. I told them I didn't have that kind of money and that's NOT what Greg the sales person and I agreed on. I was told that's not their problem I can either pay the $2,730 and if not they are going to leave. So they left without moving my stuff or refunding my deposit. HORRIBLE, COMPLETELY UNPROFESSIONAL, UNTRUSTWORTHY, NO RESPECT FOR CUSTOMERS OR THEIR TIME. IT SEEMS LIKE THEY AREN'T IN BUSINESS TO OFFER MOVING SERVICES BUT INSTEAD THEY WAY THEY MAKE MONEY IS BY MAKING CUSTOMERS PAY A DEPOSIT FIRST AND THE DAY OF THE MOVE THEY COME UP WITH AN OUTRAGEOUS AMOUNT OTHER THAN THE ONE QUOTED IN ORDER FOR THEM TO WALK AWAY WITH DEPOSIT MONEY WITHOUT DOING ANY WORK. I CALLED GREG AND ASKED WHY DID HE LIED TO ME, HE SAID HE WASN'T SURE WHY THEY WERE ASKING FOR MORE MONEY, I WAS ASKED TO GIVE HIM SOME TIME TO SPEAK TO HIS MANAGER AND CALL ME BACK, I NEVER HEARD BACK FROM HIM. I CALLED HIM NO ANSWER, I LEFT HIM A VOICE MAIL AND I SENT HIM AN EMAIL STILL NO ANSWER

- Hollywood, FL, USA • Dec 15, 2023

I hired All Star movers and storage to move my belongings from Coral Springs FL to Lake Alfred Fl. Their quote/estimate stated $1,190.00. When they got to my new home, they told me they would not unload my belongings until I paid them $5,700.00 more. This was supposedly for shrink wrap. This was never mentioned to me and should have had at least a line item for it on my estimate. I understand the cost is usually always different from the estimate, but, this much different? Also, they would only accept cash or money order or cash app, they would not accept a credit card. Who just has that much cash on them when they weren't expecting to pay that?

• Feb 02, 2024

Did you ever get your things? I hired them out of state said 14 days it’s been 21.

It has happened to me and it’s been 21 days and no one gives me answer only will call me back.

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