Alluracell Skin Restore Alluracell, LLC Reports & Reviews (1)
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SCAMPULSE
Total money lost $300
Type of a scam Online Purchase
Conveniently enough, the manufacturer doesn’t actually tell us what those ingredients are. We have no idea what’s in the formula: you’re just supposed to trust that the manufacturer included the perfect dosage of ingredients and sourced these ingredients from pure, high-quality manufacturers.
The company that makes Alluracell widely advertises a free trial. Unfortunately, that trial isn’t free: it costs about $100.
The manufacturer tries to warm you up to the $100 charge by luring you in with a $4.97 fee for “shipping and handling”. You enter your credit card and a $4.97 charge will show up immediately.
Then, you’ll receive a full-sized jar of skin cream in the mail a few days later. You might think all is good: you paid $5, got a small jar of skin cream, and you can decide whether or not you want to order more after you test the benefits.
Unfortunately, the manufacturer only waits 14 calendar days after you order your free trial before charging you the full $94.94 price tag for Alluracell Skin Restore. That charge has already been pre-authorized on your credit card since day 1 – so it will immediately go through on day 14.
By day 14, you’ve probably only had 3 to 4 days to test out the skin cream (remember, it takes 5 business days to arrive at your address and 14 calendar days before you’re charged). That doesn’t give most people enough time to assess the benefits.
30 days after you first ordered your trial, your credit card will be charged even more: you’ll see a charge for $94.94 + $4.97 shipping and handling appear on your card. Then, you’ll receive another jar of skin cream in the mail.
In other words, within 30 days of signing up for the $5 “free” trial for Alluracell, you’ll have over $200 in charges on your credit card.
You will continue being charged $100 per month for these jars of skin cream until you specifically call the company to cancel. If you cancel within the 14 day period and return the skin cream, then you won’t be charged the full price. However, the terms and conditions section claims that the company “reserves the right, at its sole discretion, to reject any return”.
Also when calling customer service which is "24 hours", a different person with a heavy accent answers and is not able to provide you with any information,
In my personal case, I called couple times and was told I would get a call back withing 5 to 10 minutes.
After a good 30 minutes passed I called them back and they said "someone would hopefully call me at some point but couldn't specify"
When I first called and asked for a refund for the merchandise I never ordered and was charged for the representative said she would gladly give me a 15% refund, when I said that was ridiculous, she agreed to give me 35% and when I mentioned getting my lawyer involved she agreed to give me a full 100% refund.
however, for the previous month they wouldn't give me a refund even thought the merchandise is not open, the box that it came in is intact and was never ordered int the first place.
This company is taking peoples' money left and right, I should have looked at all the scam reviews first before ordering my trial.
The customer service is no help at all they can't provide any information of anything, they don't have any supervisors, and the company does not even have a physical office but a P.O. BOX.
I fell for it, and gave them my hard-working money and will send the merchandise back however, I would like to have this company investigated because they are ripping people off and that it just ridiculous.