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Amazon Customer Service Imposter on Google Search Ads Tech Support Zelle Account Phone Call Phishing Scam

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Amazon Customer Service Imposter on Google Search Ads Tech Support Zelle Account Phone Call Phishing Scam Reports & Reviews (1)

- Coppell, TX, USA

Incident Report

COPPELL POLICE DEPARTMENT 23002829

I purchased an item from Amazon and had it shipped to a friend. The

package did not arrive so I Googled "amazon delivered to wrong address". The first link which is a sponsored link

has the title "Call Amazon" and lists a phone number (833-885-1670). I called the phone number and the

person on the other line had her download the app "any desk" which allows the other person to see the screen on

your phone. She also mentioned they can screen record.

The person had me go to her Amazon app and show them the order she placed then asked to see the method

of payment. They told her they refunded her money, and to check her bank account. I logged into my Bank

of America mobile app which uses face id. The reimbursement was not showing to be credited back to her. They

explained to her since that did not work, they could do the refund through her Zelle. They sent me a phone number

for the other Zelle account (559-305-1792 registered to Jenny Faure) and a code (99962) which they had me enter

into the payment section. The refund again did not show in her checking account but showed a payment of $999.62.

She was sent a second code (99961) which she was told would reverse the first transaction. This code also did not

refund her money but was a payment of $999.61. The person talked me into switching my Zelle payment from her

checking account to her savings account. Two more codes were sent, which she also entered into the payment

section that did not refund her money but sent tow payments of $1 ,210.62 and $289.01. When the person asked

me to log into her investments account, I believed I was being scammed and hung up on the person.

I called her bank and locked the checking and savings accounts.

Bank of America said the receiving bank, which the scammer had an account with, is called "Pathward Bank". Pathward Bank allowed a scammer to open an account. In addition, when I called Pathward Bank to ask if they could recover any funds, they asked the the bank account number of the receiver of the funds, which is not information any bank is supposed to ask for or give out.

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