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SCAMPULSE
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SCAMPULSE
If you know any contact information for Amazon Inc, help other victims by adding it!
Scammer's email [email protected]
Country United States
Victim Location WA 98052, USA
Total money lost $5,000
Type of a scam Online Purchase
I received an email about an online order for Samsung Electronics Galaxy Z Fold 2 5G | Fa.. and 1 more on Sunday 11/29/2020 but did not read it until 12/01/2020. My first thought was that it was a scam and I should have done nothing more as the sender was from someone I did not know, but I looked down at the very bottom of the email and saw that it was from Amazon.com. So I called the number that was in the email (wrong thing to do) and was directed to the Fraud Department on the second attempt of trying to find out more about this purchase (again, wrong thing to do as I was disconnected during the first attempt, although, this could have been a glitch as you can sometimes be accidentally disconnected, plus you shouldn't acquire any information supplied by an email whom you do not recognize the sender). Because I do not have a photographic memory of what all was said and to keep in chronological order of the events, the following is a gist of what transpired:
The line transfer was answered by a femaIe voice. She gave me her full name and that she was with the Fraud Department to investigate my dispute of what happened. She confirmed that the order for both of the items were purchased as the email stated and that it had been done through a separate, duplicated account and that I had been hacked. She explained to me what happened and what I needed to do in order to have these duplicate accounts blocked. Although the technical stuff she was telling me made some since to me, I cannot fully re-iterate it. Some things I do remember is that she asked if I had received other emails like this or similar, that I needed to go to the Amazon Store to get a security card (or cards) so that they could block these hacked and duplicated accounts that the hackers now had and were using to send out these fraudulent emails to make these purchases. She told me to avoid using the email account and refrain from making any purchases on my Amazon account. I think it was at this point that she asked me to confirm my email address in which I did (again, probably shouldn't have). She gave me my Amazon Case Number and two callback numbers in case we were disconnected. After doing so, she told me that I needed to go to the nearest Amazon Store and that she would stay on the line with me as I did so because I had to be walked through the process, but to let her know when I got to the store. I told her I did not know where the closest Amazon Store was so she performed a search on her end using my zip code and told me that there were at least 3 stores that were close to me. I then got a more firm idea of what type of security card(s) she was talking about (again, possibly a red flag). She told me to remember my mask and to drive safe. This gave me the possible comfort that this was a legit thing and not a scam as how scammers wouldn't seem to me to go out of the way to be that friendly.
When I got to the store, the phone was answered by a male voice time (he gave me his full name, and the call back numbers were the same) and was surprised that I was at a Safeway instead of the Amazon Store. I explained what the previous person had told me and that he said that it should work (again, another possible red flag). explained the process to me and I followed through with it for the purchase of two, Target Gift Cards at $500.00 each, but only after being credited the money beforehand to my credit card that is on file with Amazon (last four digits). I scratched off the security covering and gave him the card number and access number for both of these cards (per the walk-through instructions). I then went into Rite Aid, because the cashier was the same, and purchased two (2) more and did the the same. At this point I though t I was done but he then said that the hackers had four (4) other accounts that they were using (1 from Texas, 2 from Russia, and 1 from China). I was really beginning to think that this really was a scam and that I was being taken on an elaborate ride. The previous two (2) that these were supposed to take care of were the accounts from New York, which started this Scam Alert, and Delaware). I have indeed received calls from all of these places, except Russia and China, but I have never answered the calls (good for me). He re-assured me that it was not a scam because I was being credited the money up front before I made the purchases, that he was working to resolve my established Amazon Case Number, and a list of other reasons. At this point I couldn't be sure of whether it was legitimate or not so I proceeded to listen and follow what I needed to do next. He told me to drive safe (another re-assurance).
Bartell Drugs and Target did not carry card with the variable amounts that I got at the other stores and it was at Bartell that my phone died and had to get back in touch with the person whom I had been talking to up to this point. Between these two stores, I had picked up a phone charger, at his suggestion, as he said this could not wait until tomorrow as he and Amazon were trying to get it all taken care of today so I did not have to worry about it, and was successful in getting back in contact with him that I would need to go over to Fred Meyer. Once at Fred Meyer, I told him that I needed to get to work (I already called in sick for 1 hour but I did not tell him that). He told me to buy two (2) more in which I did from Customer Service, and provided him the information. While I was in there, I saw a sign at Customer Service that warned against providing information to unknown people you do not know. He then told me that I had to buy four (4) more cards so that he could block the two (2) international accounts. I then started having more questions about why it took so much money for the security, made my questionable suspicion known to him again and told him about the sign I saw, and expressed my worry that my bank would become suspicious of the all-at-once, lump sum payment of the four (4) cards). He regurgitated his reasons with another pacifist answer, re-assured me that it was not a scam, and told me that his department was working with my bank so that we get get this resolved - and so I went in, yet again (I shouldn't have due to my rising suspicion and the sign that I saw, but I was getting rushed to having to get to work, and still not knowing if this was a real scam or not and I wanted this to be over with, as he said he was trying to help me do. It felt like a Jason Bourne movie.).
After coming out with the remaining cards, first being declined the sale limit at a regular checker with management, but then successfully (very possibly being not so) from the Customer Service desk, which happened to be a different person. Feeling Buyer's remorse, I gave him the information from the four(4) last remaining cards. It took longer to verify (due to the number of cards this time) but he gave me a scare when he said some of the numbers on the cards were not looking good and that possibly I would have to do it again. But after I told him that the confirmations that I had received otherwise from the store said that all the cards were confirmed to be activated. After some additional waiting, he in fact confirmed that they were activated and good.
He then told me that all of the accounts were successfully blocked and that he now needed to know how many devices I had to could have been compromised as well. I finally drew the line right there and told him that I was not worried about me devices, that I already spent a lot of money, even though I was said to be credited it beforehand but could not verify, and I told him that I believe this all has been a scam and and other things. He said again that it was not a scam and that this was being recorded and then a click and nothing more as the hang up of the phone was on his side. Since then, I was contacted 5 more times, and not answering any of them. One contains a message from the female that I spoke too at the very beginning of this whole thing - leaving me to question now, is this really a scam.
Her message:
Hi,this message is for _____________. My name is ______________. I'm calling you from Amazon Fraud Protection Team. Your case is still pending. Our anti-hacking manager, __________, is working on your case. He is trying to reach you but is going to voice mail. I've requested that you please call us as soon as you receive this message or you can please answer the call. Thank you. Have a good day.
in the meantime, what should I do?
Country United States
Victim Location AL 35757, USA
Type of a scam Credit Cards
From: Amazon lnc
Subject: Account Notification ref: 54406974
To: [email protected]
Dear ,
Unfortunately we were unable to confirm your payment information on your amazon account.
You will not be able to access your account or place orders until we can confirm this information.
In order to solve this problem, please start the verification process by clicking on the link below:
https://amazonservices.com/account-update?ref:544087450
We hope to see you again soon!
Sincerely,
Customer Service
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
© 2019 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com, the Amazon.com logo, Kindle, and 1-Click are registered trademarks of Amazon.com Inc. or its affiliates.
Amazon.com, 410 Terry Avenue N., Seattle, WA 98109-5210.
Type of a scam Fake Check/Money Order
***We are pleased to inform you that you meet our laid out plans for this
advertisement as your information has been received. Below are some of
questions you need to answer before we can proceed..
How long do you intend to carry the advert on your car?
1 month or 2 months.?
Do you use your car everyday.?
What Type of Car do you use.?
Your upfront payment would made after you have sent a reply with
answer to the questions above and a confirmation email saying you are
ready to proceed.
Note: Amazon, Inc® will take full responsibility for
placing and remove decal on your car and it will not resort to any
damage. Also we have OUT-SOURCED the payment of funds to you to
another Agency, so please do not be alarmed by the payment not coming
directly from Amazon Inc ®.
Acknowledge receipt of this email immediately.
Regards,
Williams Gabriel