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American Energy Consultants

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American Energy Consultants Reports & Reviews (1)

My company was contacted by AEC stating that they work for the energy company and it is there job to ensure that the consumer receives the best rate possible. While on the phone I stated that I was not sure when my current contract was up. The lady on the phone (lilah) let me know that she has the ability to see the contract due dates and that we were coming out of contract so she could sign me up to move into contract with the new company. I had her go over rates with me and the company we were moving to would be giving us a better rate (Realgy stay away from them as well). I went through the process of signing up and when I was finished I has my supervisor pull what ever contracts we had. Come to find out we were still currently under contract with our previous provider. With this new information I called AEC back the following business day and never received a phone call back so I emailed the lady via the email she had provided, no response. I called back again and spoke with her the following day, I stated that I wanted her to correct the transfer of companies as she had provided false information. Lilah let me know this was my problem not hers.

I called back again to speak with a new manager Casandra she apologized for the situation and said that she would send in the paper work to have the action reversed and that there should be no interruption in our current contracted service due to the fact it had not been in acted yet.

2 weeks later I am now receiving letters of early cancellation from my current provider. This should not have been an issue and the change had been canceled. I called AEC back they apologized said they don't know how that happened and they would once again said a corrected email out. to no surprise this never happened and the new energy company is impossible to get a hold of their rates are not what was promised and to top it off large early cancellation fees are coming in from the previous provider.

3 months continuing to call AEC they do the we have no record of speaking with you game. They have no manager and screen calls. So if you continue to call in they pick up and hang up on you. I have had to use multiple phone numbers to call off of so they answer and still they do nothing to correct what they were supposed to fix 3 months ago.

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