Ana.co.jp Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Ana.co.jp, help other victims by adding it!
Scammer's website www.ana.co.jp
Scammer's email [email protected]
Country United States
Victim Location AZ 85037, USA
Total money lost $2,100
Type of a scam Travel/Vacation/Timeshare
Fact #1 – Upon check-in, United Airlines via All Nippon Airways (a sister company of United Airlines) said I could fly to Japan with no problems at check in as long as I didn’t bring my bags. They told me I could just leave my bags in the middle of the airport, and that it is not their problem. They told me then I could just go to Japan, and buy a ticket their once I got there. It had a Gemeinhardt flute in it with a gold lip. However, they contradicted themselves saying that I couldn’t get on the flight because they said I had to pay for their overpriced ticket. The going rate was $350.00 to Singapore (one way). They charged $1,815.30. I told them that I spent thousands of dollars on hotels, and accommodations, and I got angry with them because I asked them to show me where the policy is online, or communication about Japan’s “mysterious policy.” They told me that it doesn’t exist, but that’s the rule, “sorry.”
Fact #2 – United Airlines denied me transfer to get my bags in Japan. They said I could go to Japan, but only if I bought an overpriced ticket. Therefore, United Airlines and All Nippon Airways extorted me for $1815.30, and I had to pay an additional flight from Singapore to Vietnam for $320.01 from Jetstar Airlines resulting in damages of $2170.31. I am asking for $2,300 because of court costs, and credit card interest.
Fact #3 – United Airlines, nor ANA airlines, nor the Japanese government have any documentation about not being able to transfer luggage to Japan. A United Airlines representative (in a recorded phone call which I have) admitted that to me, and she told me that their Japanese employees scammed me, and took advantage of me. I am more than happy to play this recording for you at the hearing. I have it permanently clouded.
Fact #4 -I have requested compensation now twice because of dishonest practices committed by Japanese personnel who work for both United Airlines (and a tangent company called ANA “All Nippon Airways. I called United Airlines prior to my departure on the 31st of May going to Vietnam to be with my fiancé. I don’t make a lot of money because I’m a soldier in the United States Army and an elementary school teacher. I had to save for many months for this trip. In addition, the United Airlines app (where I have a current rewards account) claimed that I was using United Airlines to go from Los Angeles to Tokyo. One of the purposes of this app is to also let customers know of any restrictions there are on any flights. The app said I was “good to go.” All check listed items were complete. In addition, United Airlines employees told me there were no restrictions going to Japan before I left to go to Vietnam.
Fact #5 – I am providing you with United/All Nippon Airways/The Government of Japan’s international baggage policies in addition to international travel on their websites. None of these entities are transparent about Japan’s baggage policy.
Fact #6 - Airlines are required to be transparent about policies before they spend a lot of money on flight tickets. Neither United Airlines, All Nippon Airways, and the Japanese government have any documentation of any of this kind, anywhere to be viewed by customers. United Airlines Japanese personnel are extorting customers, and letting them know “at check in” that they cannot retrieve their bags when they get to Japan. They then extort customers by letting them know they will lose their entire trip if they do not buy their expensive overpriced tickets.
Fact #7 - United Airlines Japanese officials in Tokyo also extorted me in a similar way in December by claiming that my COVID test wasn’t valid (when it really was). I sued them for this, and I agreed with Stacey Macias that she would just refund me for the United Airlines scamming Japanese officials in Tokyo. Wells Fargo bank actually took back all of the money that United Airlines Japanese personnel/Singapore airlines extorted me for extra flights. Wells Fargo Bank determined that Japanese United Airlines employees were dishonest in every way about extorting me for money (claiming I would lose my trip and thousands of dollars if I didn’t use their company’s carrier. They also forced me to take a Japanese COVID test (which I didn’t need to take). I proved this to Japanese personnel, and they kept saying that even that is true, I would still have to pay them for almost $500.00 for a Japanese government COVID test. Stacey Macias (representative for United Airlines) settled with me in a small claims court at Country Meadows court for that amount.
Fact #8 I thoroughly researched Japan’s policies, and United Airlines policies regarding my flight before I purchased it. I did it because of the dishonest practices of their Japanese employees in December. Again, there was no information on United Airlines, nor All Nippon Airways, nor the Japanese government regarding transferring luggage in Japan. As such, I bought the tickets. I sincerely, ask that you enforce United Airlines (in conjunction with their company’s sister company, All Nippon Airways) to immediately return this money that they wrongfully extorted and stole from me.
Sincerely,
Airlines are required to provide information about their baggage fees through: 1) a clear link from the airline’s homepage to a page or place on the airline’s website that displays all of the airline’s baggage fees and other optional service fees, and 2) a link on the first screen that appears with a fare quotation for a specific itinerary.
Note: Airlines may have additional charges and restrictions for overweight and oversized baggage. This information should be displayed on the carrier’s optional services and baggage fees page. You may wish to check the carrier’s baggage policies before you book your ticket.
https://www.transportation.gov/individuals/aviation-consumer-protection/buying-t...⇄ />
and asked her, “Has there ever been baggage policies regarding ANA and UA” She got on the phone, and told me no! She actually got a supervisor, and confirmed to me that I was scammed. The United Airlines representative was very sweet. You can listen to the conversation at the at the following link:
https://drive.google.com/file/d/1awxa7T6HcTNwLYj8DACY3JiZp7vzLJx3/view?usp=share...⇄ />
(If you skip to the last 4 minutes of the conversation you can hear it).
I also filed a case against ALL Nippon Airways with the Department of Transportation (DOT). This was on August 30th, 2022. They informed me that All Nippon Airways must respond to me in 60 days. It is now December, almost January!
Case #JY2022080416
Dear Mr. Tolman:
This responds to your communication regarding All Nippon Airways and United Airlines. The U.S. Department of Transportation seeks to ensure that all airline passengers are treated fairly. Complaints from consumers are helpful to us in determining whether the companies are in compliance with the law and to track trends or spot areas of concern that warrant further action.
We will forward your complaint to the companies and ask them to respond directly to you. Airlines are required to acknowledge receipt of a consumer complaint within 30 days and provide a substantive response to the complainant within 60 days. We will review the responses. If you have not received a reply within this timeframe, please let us know. However, please note that due to the unprecedented number of complaints we have received in recent months, we are unable to accept telephone calls and are not able to respond promptly to email inquiries regarding specific issues in each individual's case.
We have entered your complaint in our industry monitoring system, and it will be counted among the number of complaints filed against these companies in our monthly Air Travel Consumer Report. This report allows consumers and air travel companies to compare the complaint records of individual airlines and tour operators. The data in this report also serve as a basis for rulemaking, legislation and research. Consumer information for air travelers, including the Air Travel Consumer Report and Fly-Rights, a Consumer's Guide to Air Travel, can be found on our website: www.transportation.gov/airconsumer.
Thank you for taking the time to contact us.
Joseph Nyamedi
Office of Aviation Consumer Protection
U.S. Department of Transportation
Summary: S.3222 — 117th Congress (2021-2022)
There are three (3) major rights of passengers covered under said issuance, namely: (a) right to be provided with accurate information before purchase of the ticket; (b) right to receive the full value of the service purchased; and (c) right to compensation.
https://www.divinalaw.com/dose-of-law/know-airline-passenger-rights-part-1/
Can an airline increase the price of my ticket after I complete the booking process?
After a ticket is fully purchased – with either money or points – and the transaction is completed, the airline is prohibited from increasing the price of the ticket or requiring the passenger to pay additional money unless the airline provided notice to the consumer of the potential for an increase in a government imposed tax or fee and obtained the consumer’s consent.
https://www.transportation.gov/individuals/aviation-consumer-protection/buying-t...⇄