AppleCare Reports & Reviews

AppleCare Reports & Reviews (3)

- Huntsville, AL, USA

Scammer's phone 800 692-7733
Scammer's address Huntsville, AL 35811, USA
Scammer's email [email protected]
Country United States
Victim Location AL 35811, USA
Total money lost $500
Type of a scam Tech Support

Received text that my iCloud account had been compromised. I contacted a support technician via a phone number provided and the AppleCare technician I was speaking to said that he would be able to assist me in protecting me from thieves that had accessed my computer and were using it to make purchases and distribute pornography. He indicated that the intrusion had taken place within the last 24 hours and that it was imperative that we act quickly to prevent further use of my system and any software that I had on my computer.

The technician asked for access to my computer & said for me to stay on the line while we worked through the problem. He then indicated that we would need to change all product keys associated with the software packages that were installed on my system -- and that would involve buying new passcodes or key codes for the software.

He indicated that I would pay for the new key codes and that AppleCare would immediately reimburse me within hours. In order to avoid the risk of providing credit card information over the phone, he said that I would need to purchase a cash card / gift card and give him that information to pay for the new key codes.

That's when I should have discontinued the exchange, but failed to do so and agreed to purchase a gift card for $500.00 and provided the card information to the guy.

Then..... he said that he had reviewed my system and that additional funds (to the amount of $2,000.00 ) would be needed to rectify all of the breaches of security in my computer.

That's when I refused to do so and severed my connection with the guy. There was continued text chat for a number of minutes over my computer before the scammers disconnected.

During the process of our exchange (lasting about 1 1/2 hours) the guy provided several e-mail documents indicating my Apple Case Claim ID that had been established, a document indicating that I had successfully enrolled in the Apple Reimbursement Program that would 'guarantee' repayment of my $500, as well as a refund receipt (that I now realize is worthless) showing that I would get my money back!

In addition, the technician made a point of continuing to talk with me on the phone as I went to a local Walgreens to buy the gift card, I asked for a different number to talk to in an effort to verify that this was all legitimate. The number (315) 629-9840 was provided and I spoke to a Customer Service representative that confirmed the 'authenticity' of the scam.

While being suckered in this scam, I thought I was being diligent while all along I was being scammed!

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- South Rockwood, MI, USA

Scammer's phone 855-986-6692,888-214-6111
Country United States
Victim Location MI 48179, USA
Total money lost $1,100
Type of a scam Tech Support

I have a Mac and my safari wasn't working. I tried many different techniques before seeking help. Then I had a friend tell me to call AppleCare before going to the Apple Store. I haven't had a problem with my Mac so I had never called AppleCare before. I googled AppleCare and once I did that, it said AppleCare with the number 855-986-6692. I called the number and the guy said Thank you for calling AppleCare, how can I help you. I could understand him but he did have an accent. He asked directed me to tech support. The tech support guy asked for my AppleID. He put me on hold and said that he will start working on it. He then came on the phone and said that I have several bugs and that they will start working on it. He put me on hold again. After so many minutes, he said that I had to go buy two iTunes card each for $100. I went to buy them and then I gave them the gift card numbers. He said that he promised me that I would get my money returned within 24 hours. It still wasn't working so then they had me buy google play cards for different amounts. Promising me that I would get the money back in 24 hours. He took the last 4 digits of my card number which is linked with my AppleID. We lost connection at one time and then he called back with the number 888-214-6111. He said his name was Sam Peterson and my case number was W100874421.

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Scammer's phone 8442047355
Type of a scam Phishing

Caller said that Apple account has been hacked and not to use Apple products until we called number.

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AppleCare Reports & Reviews (3)

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