SCAMAppliance Servicers Union a.k.a. Smith Brothers Appliance Repair Reports & Reviews (21)
Appliance Servicers Union a.k.a. Smith Brothers Appliance Repair Contacts
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Terrible
As far as service goes, it’s terrible. Of course the part has to be ordered. He agreed to come Monday before 11:45A. He never shows so I called him and he said he took the day off. He said Tuesday at 4P would work. Again he doesn’t show. I text him and he said he’s 48 minutes away. He shows up at 5:40P.
Guy asks me to turn the water off. I do and he said the tubing is leaking. I had to tell him it’s because pressure is on the line and to wait for it to drain. Keep in mind that this is the same guy who couldn’t figure out the dishwasher needs to be disconnected from the water source to move it.
Anyway, he fixes it and tested it. Who knows how long it will last. I ended up settling on $225 on the original $483, but still paid too much because I have to call my painter at some point.
I’m not calling him back if breaks again. Shame on GE too for using them as a third party.
Should also note I got a text asking me for an authorization for my check payment. Uh, no! I’m not signing anything like they sent via text. Cash the check like normal.
Terrible Recommendations
Scam
Stay far away from this company.
Health Hazard Repair Technician
Came to my home, took a $60 service charge, and never came back to resolve the issue
Be aware - this company is a scam. Do not pay them for a service call thinking they will ever come back.
Sketchy Booking/Cancellation
Samsung Repair Canceled: We do apologize, your appointment for today has been canceled. The technician for the area has tested positive with Covid and is now quarantined with symptoms. We do not have coverage for your area at this time. We do not have a return date or additional information. Please contact the factory for Samsung at 800-726-7864 for additional providers in your area.
100% Scam alert ?
Worthless.Tried to rip me off for a new fridge evaporator
Scammer's website wpoolcares.com/appointment.html
Scammer's email [email protected]
Country United States
Type of a scam Home Improvement
Initial means of contact Website
I feel exasperated as I begin writing this, so I'm not going to go through all the regrettable events, except the summary, if I'm able to encapsulate this odyssey and joke of a "repair."
The guy they sent successfully purchased an attachment for the faucet, over two days, kept the washer that came with the appliance, so it didn't work at first. Water leaked. I called him on it, and he produced the washer and placed it in the the hose when I had my back turned.
In the course of his musings about the job, he repeatedly pulled at the "quick connect adapter" that came with the hose, without sliding down the white plastic rim that allows it to dislodge properly. It was awkward for me at first to interfere with his process because I assumed he was a for real repair guy. I didn't want to insult him as he manhandled the part. After several times, though, I couldn't not say anything. "Please don't do that, you'll break it." He smiled a little, so I thought he got it and maybe was embarrassed. Alas, I was the only one embarrassed.
He kept yanking on the poor fixture, and I kept saying you'll break it, you're doing improperly, please slide the white part down, etc. He ignored me and broke it. The hose and quick connect piece laid a little slanted on the faucet. The washer worked, but the attachment was sensitive and insecure.
I accepted the job because I thought I could live with it, and felt sorry for the repair guy. This was at the end of March. A week or so later, I called the company "Appliance Servicers Union," a silly ironic title since apparently no one is licensed at that outfit, no "professional" services are rendered and it's a union of incompetents who blame the customer out of the gate.
I left a voicemail in April and no one called me back. Fast forward to this past Saturday, July 10 (I guess I am getting into the weeds of this; it's cathartic like the Better Business Bureau report I will write)...I got another man on the phone at the union, and he assured me Monday someone would respond. I was surprised when the repair guy called later that day and arranged to come by Sunday. I was hopeful, but politely asked if another repair person could come in his place since he broke the part. He said on the phone, "it's my fault, right, so I'll come by."
A bit dejected, he trudged through the apartment to the kitchen, and proceeded to yank at the damn quick connect adapter without releasing it. Two of the ball bearings ceased to work before his repeat performance. This time I stopped him like a third-grade teacher. No. You are doing this wrong. This is what you did last time that caused a poor connection and is now not working at all. Stop it. (Water exploded all over my kitchen when the connector was kaput, which was the reason I called the crooks again, and should've been my title sentence here, in case I'm boring you.)
I showed him how to unlock the hose via the adapter. See, you pull straight down, and it comes off easily, like this. See? I looked at him, he grabbed the G-D adapter with hose, attached it and yanked it sideways again, not even feigning an attempt to do it right. That's it. I'm done. Please leave. He went on jabbering as I escorted him out. I felt sorry again, and thanked him for coming by on a Sunday, and said, thanks for your effort.
The manager or "fixer," is that the term for the mafia-like person people call to fix damage caused by themselves? She called me back, surprisingly, and yelled for quite a while. I did, too once or twice and haven't done that in decades. I was uncomfortable with my own behavior. She blamed me, insinuated I was trying to get over, get out of paying. Btw, they don't accept credit cards, only cash and checks. Dumb me.
After all this nonsense in the guise of a legitimate business, I get a sense, albeit a small sense, that they think they're providing an appliance repair service. Nah.
So the manager granted me the opportunity to email her photos of the broken quick connect piece, and a video of the water bursting all over the place. I planned on doing it, but it's a lot of f-ing work. The ne'er-do-well imposter took photos on his last visit, after pissing all over the place, claiming pics of the attachment he successfully attached to the faucet (which I described to the manager as something a monkey could do, she was offended, I apologized), he thought that photos of the faucet attachment and the washing machine, and me -- not the broken adapter -- would prove he did his job. I told the righteous manager who parroted this that his bull[censored] photos meant nothing. Finally silence from her. I'm a professional photographer, and a paralegal, I said and you're not fooling (again, I guess, argh). She was unimpressed when I intimated small claim, but changed her tune when I mentioned the BBB.
So that's where I'm at now, kind reader. If anyone else is in this boat, or considering hiring these bandits, the BBB is a powerful vehicle. I have no plans to waste my time suing, but I will be filing a BBB complaint. I don't plan on asking for my money back, and in fact only asked them initially for the cost of a replacement part, which they refused. Luckily, the Laundry Alternative, the makers of the portable washer, is replacing my part for free even though it's not a manufacturer defect. They were very supportive and kind about my situation; I wish I had started with them in installed the washer. FYI: The LA is a fantastic company. Great products and support.
In closing. A quote is included under the Appliance Servicers Union title line, on their receipt that says, "We make the world better." Isn't that strange? That's what makes me think they're believers, playing the part of professional repair people. Like children. Better for them I guess.
Scammer's website License #A45577
Country United States
Type of a scam Other
Initial means of contact Phone
Country United States
Type of a scam Other
Initial means of contact Phone
My refrigerator water dispenser pad was broken and I contacted this company. The lady that answered the phone said I have to pay $150 in order to have a technician come to my home and will deduct it from the service and part. I said ok, then after the technician checked it, he said he needs to order the pad and it takes about 2 weeks. After tired of waiting for a month, I finally called back tried to cancel the service. They said I can't get the money back and have to wait for another 1 month for the back order. So after 2 months of waiting, I called again (on Friday) tried to cancel and she said the technician will be coming on Monday. He came on Monday with a ridiculous price. It's supposed to be $418 for BOTH pad, but he charged the same price with only ONE pad. After he is gone, I searched this company and found out there are lots of complaint about this company for SCAMMER! The name of the technician that came is Sasha. Be careful!
He returned two days later and replaced the part. I became suspicious when the check had to be made out to a different name than advertised.
The freezer stopped working immediately. The same technician came and “worked” on the fridge replacing a few pieces of burned plastic pieces which he hastily displayed before charging me a further $270 on top of the prior charge of $1475. I sensed a scam but didn’t want the young man to be reprimanded or docked any money for what might have been his mistake.
Now, having checked out the company and gone over the bill I realize I was scammed. They over charged me by a good &1,000. They charged $463 for a part you can get for $39 and the rest of the parts were doubled in price.
Beware of Appliance Servicers Union and Smith Brothers - license A45577.
It was an expensive lesson.
He evidently watched too much Johnny Carson who who could close his eyes and make a prediction.
Like a dummy, I Wrote a $50 check out and told him to go. I also awarded myself a DSA (dumb [censored] award) for even giving a cent for the incompetence.
Stay away from these people, they are bad news.
Jim Knocke
For example for a 189.00 part they charged 465.00 plus 20.00 for shipping.
Faulty ice maker on a Samsung refrigerator.
This company will lie to you to keep your service call fee.
I was connected to Appliance Servicers Union, License # A45577, through the website, Independent Samsung Care (http://samsungcares.com). The first attempt to fix my Samsung refrigerator was on March, 5 2020. The technician's name was Jacob. I informed the technician that my online research suggested that the freezer door would need to be replaced. He determined that, instead, there was a problem with the control panel. He ordered a new one and returned - eventually - to install it. It did not fix the problem, and Jacob determined that we would indeed need a new door. He ordered a new one and we waited for it to arrive. And waited. And waited. And waited.
Finally, after several pestering phone calls to Appliance Servicers Union (877 755-5237) and Jacob (who stopped answering), we were informed that, since the part was on backorder for so long, Samsung must no longer manufactures the door that we required, and we were out of luck. This seemed pretty far-fetched to us, so we contacted Samsung ourselves. We had no problem ordering the part (it arrived in about a week). I then installed it myself on September 3, and it has worked fine, since.
We were able to get away having only spent the service call fee, but **BEWARE** this company has no problem lying to you, wasting your time, and keeping your money.
Of course, it starts to leak shortly after he leaves. I call the company and they schedule him for Tuesday 11-3. By 2:15, I have not heard from him, so I text the company and they respond that they have left him a message and requested that he contact me. Thirty minutes later, and I still have not heard from him. I text the company again, and they said they have done all they can. I text the number that the tech had called from the day before, and finally hear from him at 2:55 that there are a few customers in front of me and that it will be later. I ask if it will be before or after a certain time (in the hopes I could run a quick errand) and the response I get is 'after'. No apology, no explanation, nothing. I text the company noting that due to all this hassle, it would be nice if something could be done. They tell me to talk to the technician since they have the authority to do discounts.
I text the technician at that point and simply say that once we figure out what is wrong and start talking costs, to please let me know how I can be compensated for the hassles. The text I receive back says 'I can't do that.' I respond that per the company, he has the authority to do so, and note the issues I have had between scheduling, lack of communication, and no instruction. He calls at that point and starts giving every excuse possible and how these issues were my fault. I counter every excuse, and he starts to interrupt me, raising his voice, so I interrupt right back to make my point. I finally say that this is the [censored] customer service I have ever had to deal with and he says 'you're just a [censored] customer.' I hung up.
I call the company to explain what just happened and am told that they will get a manager to call me. About 30 minutes later, the manager finally does and when I told her what he called me, she says 'well, we know him, and he wouldn't do that, he must have been provoked.' I canceled that appointment (as they had no other techs in my area) and got my money back. DO NOT BOTHER. Oh, and tech is Jacob, license #A45577.