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Arcticpodstore.com

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Arcticpodstore.com Reports & Reviews (3)

- Strasburg, VA, USA • Jan 11, 2024

I ordered an inflatable ice bath from the company Arctic Pod including a lid and three ice packs. I placed my order on November 25, 2023 and was charged $. The delivery information did not update for over a month. When I contact customer service, they stated that it should be delivered within 12 days from the order. The order updated at the end of December and stated delivered; however, no product was actually delivered. I have been back and forth with the company via email because they do not have a phone number that is used to speak with anyone. The phone number is only for text messages. It has become clear through the dozens of emails that I am only conversing with generated AI rather than a real person. Even the live chat feature on the website is AI named Julia, which is the same signature used on the dozens of emails. I have not been able to speak to a real person regarding my order. I have requested a refund multiple times and have been denied. It is now January 11, 2024 and I am no closer to a resolution. I have read reviews from other customers who experienced the same issues and have never been delivered a product or received their money back.

- Pompano Beach, FL, USA

Modern Facebook ads that take you to a legit looking website, but after purchase, you get no order confirmation, no receipt, nothing. I had to reach out and 3 days later received a website with tracking in Chinese characters - I did not want to click further for fear of being hacked. I then followed up and they replied saying they can’t do anything and refused to send any type of confirmation after I tried cancelling.

- Houston, TX, USA

Posing as a business that sells ice bath and plunge pool chambers . They are completely fake

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