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Aruaverse.com

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Aruaverse.com Reports & Reviews (2)

- Warwick, RI, USA • Dec 09, 2024

I purchased a prelite christmas tree on December 1st. The ad stated if I purchased that day, i would receive the tree within 5 to 7 days. I have been sending emails asking what is going on with my order and I haven't heard anything back. I can not find a phone number to contact the company. When I look at the status of the order it says preparing shipment. It has said that since Dec. 2nd. I am going to go through my bank to dispute the transaction. It is an inconvenience and awful to do this to someone, nevermind before the hoildays. Please do something about this company. They sell tons of stuff. They must be making a lot of money scamming people.

- Manor, TX, USA • Dec 04, 2024

I found this website through a Facebook Ad in November 21. The ad was for a discount on a Christmas tree. The site stated that they were only doing it for the first 150 orders and then the price would be around $160.

I read through the first couple of reviews and it seemed like everyone was having a good experience and showed pictures. My mistake was not continue looking through the reviews (will come back to this later).

I placed my order on November 21. After my order was confirmed the site stated it would be expected between November 24-Nov 28.

I got the notification pretty quickly after in the mail that it would be sent via FedEx Shipping Standard.

A couple of days passed and I didn’t get a notification that it was shipped. I emailed support on November 26.

I received a separate email on November 27 a confirmation of shipment, but without a tracking number. I found this odd, but figured because FedEx didn’t have it yet.

Two days passed and I didn’t get a tracking number still. I followed up on November 29. Followed up again on December 2 and December 3.

None of the emails have been responded to.

I used my FedEx account to see if they had any outbonding packages from the site. They did not.

I went to Aruaverse site again and decided to go over all the reviews. I found that other people were complaining of the same, all with the same situation as me - no response, no tracking number, waiting weeks for it to arrive.

I will be going to my bank and hopefully be able to dispute this payment.

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