Astelir Reports & Reviews (2)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Astelir, help other victims by adding it!
Total money lost $90
Type of a scam Counterfeit Product
On 11/26/20 I received my order. When I opened my packages, the purses sent to me were not Dooney & Bourke. The purses were an unknown brand that I have never heard of called Davi Jones. I repeatedly advised the company that I did not want to keep the merchandise and provide me with a return label to send them their merchandise back. They refused and advised that I would have to pay the shipping cost which would be high. I knew I that point that this was a scam. The company even went as far as to update their policy in the mist of trying to recoup my monies to indicate that “sale items” could not be returned. I sent them photos of the purses and they kept extending offers to me. Not once did they ever offer to send me the correct merchandise. The company advised that $35 was the limit they would refund me and that is what I received. They pointed to the supplier as the blame for not providing me with the correct merchandise.
My final response to the company is as follows: “I find it very disturbing and hard to believe that the deception was on your supplier behalf. Your company "Astelir" wants the customer to return merchandise (that they did not order) to China which is clearly not where the merchandise was shipped from and would be an extremely high shipping cost for the customer to pay. An addition, you're suggesting if I return the item you will refund my monies. Based on your updated return policy "Sale" items cannot be returned. I believe your company is dishonest and unethical and this is just a way of getting customers to purchase merchandise from your site. However, the end result is that you do not make promise on your delivery leaving the customer to bare the burden. I realize that this will be a loss for me. However, when you’re operating a wicked and deceitful company as yourself it will suffer and your loss will be much greater. I do not wish to keep the merchandise but I really have no choice because I will lose more money. I also find it very disturbing that you have no phone # to contact and speak with a representative. I am convinced that this was set up by your company "Astelir" as misleading and false advertisement of Dooney and Bourke handbags. Therefore, you may refund the amount of $35 which does not even equate to the no name brand purses sent to me and that your company is only willing to refund me”.
Responses from email: joeisisag14
10/31/20 - Hi there, we are so sorry about that But, please don't worry
we have sent the order Here is the tracking :BTYCN0007878964YQ, BTYCN0007879135YQ
This is the logistics information query website: www.17track.net. Courier company is delivering your package and it has arrived destination country. Our staff is watching your package and keeping close contact with logistics company until your package is delivered. Could you close the dispute and continue to wait for a few days? The parcel will arrive soon. Best regards
11/16/20 - Hi, we are sorry for this But please don’t worry. We have sent the order. This is the tracking number: BTYCN0007878964YQ, BTYCN0007879135YQThis is the logistics information query website: www.17track.net.Can you use the URL we provided you to query logistics information? Because this website covers almost all the company's logistics information, you may not find it when you use other methods or websites to query logistics. The courier company is delivering your package and it has arrived in your area. Our staff are monitoring your package and keep in close contact with the logistics company until the package is delivered. The package is about to arrive, Best wishes
11/27/20 - Dear customer: We are sorry again. We will try our best to help you solve this problem. After discussion, we can provide you with the following options. We can provide you with a refund of $25 on the basis of your reserved items. In addition, we will provide you with a discount coupon of $10. You can buy any of our products at any time, our other high-quality boutique websites This coupon will also be opened for you. This is our boutique website: www.aozswim.com. The product types and quality of this website are perfect. Now, the site is recruiting brand ambassadors. If you can take beautiful photos, we will share your photos and tag your name in our Instagram account, you will get a lot of attention. If you have good photos on Instagram, maybe you can become a famous blogger, sorry, we will help you. If you return the product, we will refund it in full. But our staff just contacted the logistics company in your country/region and they told me that the shipping cost of returned goods is high, we think this is not a good choice. Do you agree with these plans?
12/05/20 - Dear customers: Thanks for your letter. I'm very sorry for the bad shopping experience But we actually have no profit. Due to high logistics costs and product costs, our total cost is very high. After discussion, we are willing to refund $35 from this transaction as compensation. As a young developing company, this is already our limit. If you insist on returning the goods, you must send our products back to our warehouse in China and bear all the shipping costs. This cost is not small after calculation. We sincerely hope that this issue can be resolved peacefully in a way that reduces the losses of both parties. If you agree, our staff will refund $35 immediately and look forward to your reply
Scammer's email [email protected]
Country United States
Victim Location TN 38118, USA
Total money lost $59
Type of a scam Online Purchase