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Auto Transport Scam

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Auto Transport Scam Reports & Reviews (10)

- Central Islip, NY, USA • Apr 01, 2024
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Shaun white quoted me $400 took 150 deposit. Couldn’t contact him in a Sunday and then he tells me he would refund my money after i paid a $200 cancellation fee, which makes no sense. I would never give them my car so i called my bank and I’m fighting the charges now. Don’t book with this company. I knew nothing about the ScamPulse.com i just happened upon here !!

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- Osseo, MN, USA • Jan 23, 2024
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Bait and switch. It’s a fake shipping company that makes you sign an agreement after offering you a “great” price and then doubles that price an hour before pickup

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- Flushing, NY, USA
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They LIED to get my business and pressured me to zelle $200 deposit right away while knowing they could not provide the service they promised. I didn't trust my instinct. Each time I called to follow up they told me more lies. When I realized they were lying, they said i could cancel but it would cost me $200 so I did not cancel and they kept on lying to me. The last lie was a text from the supposed driver who never actually spoke to me and whose number was almost identical to the broker was a text saying "Hello, I apologize for the inconvenience. I have an accident while on route while heading to pickup your car. A truck off the road because I am driving so fast. now I'm in Hospital, please call your agent he will do some arrangement for you."

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- Tempe, AZ, USA
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The scam was for the towing of a vehicle. An agreement was made and the contract was signed. Payment was made of a $100 through zelle. The vehicle was supposed to be picked up today and driven to the new location. The driver Never arrived and when I contacted them. He said he would not be there for about another 4 hours, which was outside the perimeters of the delivery window. eye contacted the company through the customer service phone number and they told me they would assign a new driver. I said no, just cancel the request and refund my money. At which point it turned into a two hundred dollar cancellation fee or a seventy five dollar change of driver fee. But refunds cannot be made because they pay the drivers in advance. They have given me now three different phone numbers for drivers. When i called the customer service phone number 307-776-0045 my phone said it was suspected scam.

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Back in June 2023, I submitted a request on an online website to find Auto Shipping companies to ship my car from Virginia to California with a ship date of 8/2. As a result, several companies reached out to me via email and text to provide a quote, but Premium Auto Shipping seemed to have the best price and overall offering. I knew not to pay a deposit until they had secured a driver. So they gave me the driver's name and phone and I texted him and he confirmed the auto shipment. I then paid Premium a $200 deposit and I signed their contract. Unfortunately, however, the date of my shipment had to change because the date of my overseas assignment changed, so I contacted the POC at Premium Auto Shipping ("Peter Wilson") to push back the shipment date to 8/21. He agreed to do this and sent me an updated contract, which I signed on 8/10. We had been texting and emailing for quite some time, and I asked him if the car would indeed be shipped on the date requested and not after, and he assured me that it would. I told him I was moving overseas and would not be able to leave my car unattended, so 8/21 had to be the date of pickup because my flight was on 8/23. He also said the driver would contact me 24-48 hours before hand to schedule the pick up.

However 8/21 came and no one had contacted me. I had asked Peter several times who was the driver and was it the same driver he had given me before and he didn't respond. I then started to worry and did more research and found a ton of complaints about this company on TransportReviews.com - many, many people saying they paid their deposit and their vehicle was never picked up, or that the company claimed the driver canceled or they increased the price significantly over what was quoted. It then occurred to me that the driver info "Peter" had texted me could very well have been fake, and there was never a driver at all. It appears to have been a set up to get people to pay the $200 deposit, after which time the company wouldn't bother getting a real driver unless you paid significantly more than the quoted price.

At this point I was panicking because I was leaving the country and I contacted a few other shipping companies to get a quote to see if they would actually pick up my car when I needed them to. Then "Peter Wilson" texted me and said I was in breach of contract. I never told those companies to bid for me I just asked for a quote as a back up in case Premium didn't follow through. But Premium still didn't have a driver and I found out that they had posted my car on the central dispatch only that day that it was supposed to ship, and I had signed the contract on 8/10! I told them they should have secured a driver by now since they had 10 days to look for one and it was getting too late. They didn't do what they promised so I canceled the contract. They then told me I owe them $200 more for cancellation, even after all that time they did absolutely no work, and failed to secure a driver, and failed to ship my vehicle. I sent them an email and cc'd the BBB.

I think there are many people who got scammed by this company and unfortunately I am one of them. I later found out that legitimate companies don't take a deposit until the driver actually shows up to pick up your vehicle! This makes a lot more sense, but I didn't know at the time, I thought I was doing the right thing and reading the fine print. I never intended to cancel with Premium and I wouldn't have, but time was passing by and I had to leave the country by a certain date. They didn't deliver and wouldn't get me a driver promptly after I had paid the deposit and then they want to charge me for canceling a contract that they never performed on? The $200 "processing fee" is in the contract but I didn't think anything of it because I knew as long as they got me a driver I wasn't going to cancel. However, the contract doesn't appear to give customers any recourse if the company fails to perform, at least not without paying more money. This is disingenuous and unethical, and I think the company should be investigated for fraud.

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- Clearwater, FL, USA
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Needed Car Hauler. Read his reviews. A couple bad ones but still thought i should try. Jason Brown is whom i spoke with. He reassured over and over that they were legit. After i signed contract, they said i had to make deposit $200 via venmo. That didn't set right with me. No legit company would have me use venmo. Needless to say, he didn't get a penny but Jason had threatened that since i signed, I'm obligated. I am reporting him and his business every where i can.

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- Port Jervis, NY, USA
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My husband found this so called business online,to transport a vehicle out of state ,received a email stating from and we’re ,with quoted price they were supposed to send us a second email with terms conditions etc. never received,we told the man it needed to be picked up by the 24 ,said would get back when he had a driver ,didn’t hear from so we called ,when calling was just a guy said his name was Joe but didn’t answer with any business name just hello . We called him said we wanted to cancel that we would be leaving out of state ,Joe got a very irate with me so my husband got on the phone,he said he would get a driver for the ext day ,someone called him back and said would pick up car by noon next day ,2:30 next day no one called or came ,so my husband called and said I were supposed to be here to pick up my car ,he said what car like he didn’t know what was going on he said he would call him back ,so calls him back and says he could come and pick it up between 8&9 that evening. We started to feel like there were too many red flags ,I googled the area code because there was no address on email it says Arkansas area code I contacted their ScamPulse.com ,accredited and non nothing came up ?I then googled business and an email that said info at silver arrow transport didn’t exist .so we contacted the driver left message to cancel pick up ,then called “Joe “ and told him there was too many red flags we wanted to cancel ,he got out of control crazy ,said the red flag was that I was * ***** ,and I had ** ******** ***** ** ** **** ,**** * *** ***** ***** ,and hung up The amount of 1195. Was taken out of our Mastercard the day we calledwhich

I also questioned on the first call who

before 71 corvette was even picked up

we’re we charged ,no answer to that .we contacted our credit car company and it is under investigation,Please if you can also put this as a complaint if you can find a business under any of the 2 names listed .this person was extremely nasty crazy !! I would real hate to see anyone have to go through what I just did

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We just booked our car from this company and we just found out about this. We also got an email saying they will send the terms and conditions but none came. We already paid and i don't know what to do next.

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- Riverside, CA, USA
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I had googled vehcile transport for a quote. Premium Auto Shipping contacted me and gave me quote that sure was to good to be true. But I didnt think of anything because I needed to ship my truck out as soon as possible. They rushed me to sign the contract and had explained I needed to Cash App my $175 to secure my spot and $200 upon arrival. So, I went ahead and sent it. A few hours later I had to text to see what the status was and the ETA of the driver. An hour later the sorry was that the driver broke down. I asked for the driver's info and was given a name and a phone number. The number rings twice and then a busy tone! Now they are telling me that the driver wants 450. I rejected that and asked to cancel contract and for them to return my $175. Mr. Ryan Williamis stated that if I cancel the company will charge me $200 for cancelation........I don't understand......how you sign a contract for an amount and get charge for a canceling something that never came......

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They said they needed $200 deposit before they could line up a transport to pick up my cars and said to send it friends and family through PayPal, after that I signed a contract at $600 pet car after I signed about 3 weeks went by after they said it would be between 3-4 days to have them picked up, after I called they told me it would cost another $300 per car I had 2 to move and they sent another contract, I did not sign it and said I wanted my deposit back, they said ok and I never could get a hold of them after that

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