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Azzlee.com

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Azzlee.com Reports & Reviews (5)

- New York, NY, USA • Jun 11, 2024
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The con so sells cheap knockoffs and has fake reviews. Does not post actual reviews submitted. Claims to have a refund process but instead blocks any attempt at return

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I placed online order

Merchandise was not quality advertised

I paid my own shipping to return merchandise to the address to the address provided on the label

I emailed customer service whose only response was that I should have not emailed it to the address they provided for returns

I emailed them copy of order and number and still no response or refund and no way to contact anyone at this ellegitmate company

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- North Wilkesboro, NC, USA
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I placed order with Azzlee on May 2, 2023 for $149.69. I did not receive my order and they will not answer my emails on refunding my money.

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- Orland Park, IL, USA
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I ordered clothes from Azzlee on Instagram. 4 out of 5 things were too big. There was no return directions on confirmation or in the package. There was only a return address that said, "FOR RETURNS ONLY." I mailed clothes there with a copy of my confirmation. After two weeks I emailed MANY times and asked about my refund. No phone number anywhere. Finally discovered website and got through to them. They said I should have contacted them for return directions. They said I mailed the clothes to a shipping company and needed to get them back and then contact them. I don't know how to contact the shipping company nor its name. I am so frustrated and dismayed. Below are copies of some of my and their mail emails. I hope you can help me.

Customer Service!

I see your rude email below! There was nothing in my confirmation email about how to return a package. There was nothing in my package with the clothes I purchased. There was nothing in my email on how to even contact you. It was only much later that I even discovered your website!! How am I supposed to know you have to read something buried within your website?

It said on the return address "FOR RETURNS ONLY." How am I supposed to know this is a shipping center when no return directions were enclosed?! Nothing was given!

I have reported your company to Instagram where I found it and was really scammed. I will be reporting this to the Better Business Bureau. I don't have the clothes and you have my money. I simply followed what it said on the return label because no other directions were given in my confirmation email or in the package with my clothes.

How do I get my package back from the shipping center?! Please tell me that. Do you have a number I can call? I have NO information about this terrible fiasco!

Please respond to my question right away.

On Tuesday, May 16, 2023 at 09:20:23 PM CDT, Service Azzlee <[email protected]> wrote:

Hi,

Thanks for your email.

Pls see the following attachment.

Our web says that Please don't ship to any address on the package bag you received. Have you read that?

And we also state that buyers need to contact us first and We do not accept returned items that were sent back directly without notifying us first.

I am sorry to tell you that the address you shipped to is not our return address.

It was printed by the courier carrier and it is the courier carrier's return address which is used for the return & redelivery of the parcel if the parcel is undelivered by the local post office.

In this case, we are not able to receive your returns.

May I suggest that you contact your local post office to get back your parcel? And then I will help to process your return.

Your understanding would be greatly appreciated.

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Best regards,

Crystal| Customer Service | Azzlee Support Team

Dear Rita,

It is all too late! I received the clothes in April. There was nothing enclosed in the package with the clothes--no receipt and no directions on how to return. I printed a copy of my receipt, wrote on it why I was returning four of the five items, and mailed it to the "For Returns Only" address on the return address label.

I returned all the items except these pants.

White Casual Solid Hollow Pants with Pockets

Color

White

Size

S

DTAE529 1 $26.59

Everything was way too big on me and they were all size small.

This is the first time I ordered clothes on my phone. It is the last. I don't understand how you can send out clothes and not give the return directions! This truly makes me wonder about this company.

So now what does this mean? Am I out the clothes and nearly $75 I paid for them? This just doesn't seem ethical.

Please direct me to what I can do to get my refund.</[email protected]>

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- Hillsborough, NH, USA
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Purchased 5 pieces of clothing from site Azzlee. Website cited returns accepted and to email them for return address. I wanted to return 4 of the items, so I emailed them. Over the course of 2 weeks, the response from service was initially an offer of gift card to their site for 75% of purchase price. I said no, to give me return address. They sent a series of responses trying to get me to keep the clothing. After 2 weeks of this, and seeing it was going to cost me $14 approximately to do the return, I acquiesced and settled for 50% refund. There were 2-3 days each time waiting for their response. In that time, they could have received my return and took the refund off my credit card. Horrible company

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